Barun Biswas

Results-driven Hotel General Manager with over [X] years of progressive experience in luxury hospitality, consistently exceeding revenue targets, optimizing operational efficiency, and cultivating exceptional guest experiences. Proven ability to lead and develop high-performing teams, implement strategic initiatives, and manage P&L responsibilities. Expertise in cost control, marketing strategy, staff development, and ensuring seamless operations.

Fluent in English and Hindi. Proud of spearheading eco-friendly initiatives that reduced energy consumption by 30% and establishing mentorship programs that fostered career advancement for emerging leaders. Eager to leverage extensive experience to drive growth and success for a dynamic hotel near Kolkata.

Hotel General Manager at Vaikunt Village Resort (2025 – Present)

• Directed all operations for a 100-room luxury hotel, encompassing staff management, guest relations, and financial performance to achieve operational excellence.
• Designed and implemented a comprehensive training program that boosted employee efficiency by 70%, leading to improved service delivery.
• Drove a 45% revenue increase through innovative promotional campaigns and strategic packaging initiatives.
• Attained and maintained a 95% guest satisfaction rating by consistently delivering exceptional customer service and proactively addressing guest needs.
• Developed and executed targeted marketing campaigns to enhance brand visibility and attract new clientele.
• Managed comprehensive budgeting, set aggressive sales targets, and oversaw account management to ensure financial objectives were met.
• Analyzed key sales figures and produced detailed reports to inform strategic decision-making and identify growth opportunities.
• Recruited, trained, and supervised a diverse team of hotel staff, fostering a culture of excellence and professional development.

Hotel General Manager at Pearl Tree & Kushal Palli Resort (2022 – 2025)

Actively engaged with guests, providing a personal touch and ensuring a memorable stay.

• Oversaw all operational facets of a 120-room luxury hotel, ensuring optimal staff performance and superior guest satisfaction.
• Spearheaded the implementation of a new training curriculum, resulting in a 70% improvement in overall employee efficiency and service quality.
• Achieved a 45% surge in revenue through the development and execution of effective promotional strategies and value-added packages.
• Consistently achieved a 95% guest satisfaction rating through a commitment to exceptional customer service and personalized guest experiences.
• Orchestrated strategic marketing campaigns to drive bookings and enhance market position.
• Managed departmental budgets, established ambitious sales targets, and maintained strong client relationships.
• Conducted in-depth analysis of sales data to generate actionable insights and comprehensive performance reports.
• Recruited, trained, and mentored staff, fostering a high-performance work environment.
• Engaged directly with guests to ensure a seamless and enjoyable experience.

General Manager at Lemon Tree Hotels (2017 – 2022)

• Provided comprehensive oversight of daily hotel operations, including front desk, housekeeping, and food and beverage departments, ensuring efficiency and guest satisfaction.
• Implemented strategic cost-saving initiatives that resulted in significant monthly expense reductions.
• Led and motivated a team of 30 employees, providing ongoing training and mentorship to enhance performance and professional growth.
• Played a pivotal role in achieving a 95% occupancy rate through the execution of effective sales and marketing strategies.
• Championed guest satisfaction by implementing service recovery protocols and ensuring adherence to service standards.
• Collaborated closely with department heads to align operations with strategic objectives and ensure seamless service delivery.
• Managed hotel profitability through rigorous financial oversight and strategic resource allocation.
• Drove staff development initiatives, fostering a culture of continuous learning and improvement.
• Ensured the successful execution of strategic goals by aligning departmental efforts and monitoring progress.
• Optimized resource allocation to maximize operational efficiency and cost-effectiveness.
• Provided hands-on support and problem-solving to resolve operational challenges and ensure guest satisfaction.
• Stepped in to manage critical functions during peak periods or staff shortages, ensuring uninterrupted service.

General Manager at Mayur Residency Kolkata (2014 – 2017)

• Provided comprehensive leadership for all hotel operations, including reception, food service, bar, room service, bookings, budgeting, marketing, and staff management.
• Adhered to and exceeded Sunburst's "General Manager's Standard Operating Procedures" to ensure consistent operational excellence.
• Met and surpassed Sunburst's "General Manager's Standard of Performance" through dedicated leadership and strategic execution.
• Cultivated an operating environment that consistently delivered exceptional guest satisfaction.

Front Office Manager at Ananda Imperial New Delhi (2012 – 2014)

• Monitored hotel performance through rigorous analysis of guest feedback and financial reports, initiating corrective actions as needed.
• Maintained superior product and service quality standards through ongoing evaluations and proactive complaint resolution.
• Prepared comprehensive financial reports for management, clearly detailing operational effectiveness, trends, and variances.
• Ensured a safe environment for employees and guests by upholding proper emergency and security procedures.
• Established and maintained preventive maintenance programs to safeguard the hotel's physical assets.
• Implemented and fostered an open-door communication system across all departments to ensure transparent and effective information flow.
• Ensured strict compliance with all government regulations affecting hotel operations, maintaining adherence to all applicable laws and ordinances.
• Provided leadership, training, and supervision to front office staff, enhancing service quality and operational efficiency.
• Ensured accurate and timely completion of all customer-related tasks, significantly improving the guest experience.
• Skillfully handled customer complaints and special requests, resolving issues promptly and professionally.
• Managed staff shift scheduling and other HR-related tasks to ensure optimal front desk coverage and employee satisfaction.
• Maintained a pristine and organized appearance of the reception area, creating a welcoming environment.
• Managed inventory of office supplies, including stationery and information leaflets, ensuring availability for staff and guests.
• Prepared detailed monthly management reports on customer feedback, bookings, and cancellations to inform operational adjustments.
• Managed the departmental budget effectively, controlling expenses and optimizing resource utilization.
• Maintained accurate and up-to-date files and records, ensuring data integrity.
• Enforced all cash-handling, checking, and credit procedures to ensure financial security and accuracy.

Duty Manager at ITC Fortune Park Panchwati (2010 – 2012)

• Oversaw daily hotel operations, ensuring high levels of employee productivity, monitoring process efficiency, and fostering a positive work environment.
• Collaborated with upper management to stay informed on organizational changes, address emerging issues, and implement improvements.
• Tracked and reported on monthly, quarterly, and yearly departmental goals, ensuring alignment with overall hotel objectives.
• Assessed and improved operational processes and policies in conjunction with management.
• Monitored and reported on revenue and cash flow, identifying trends and potential areas for optimization.
• Uphold and enforced company policies and procedures to ensure compliance and operational consistency.
• Trained new hires, ensuring a smooth onboarding process and rapid integration into the team.
• Addressed employee complaints and performance issues proactively, fostering a supportive and productive work environment.
• Conducted regular check-ins with employees to gauge satisfaction and identify areas for improvement.
• Managed staff shift scheduling to ensure adequate coverage and operational continuity.
• Assisted management in the creation and management of departmental budgets.
• Addressed customer issues and complaints promptly and effectively, ensuring guest satisfaction.
• Scheduled regular maintenance and cleaning of facilities to ensure a high standard of presentation and functionality.

F & B Executive at Radisson (2008 – 2010)

• Managed guest queries efficiently and effectively, ensuring timely resolution and high levels of satisfaction.
• Represented the needs and concerns of the team to management, fostering strong communication and collaboration.
• Ensured strict compliance with brand standards and service protocols.
• Promoted and implemented environmentally conscious practices within the department.
• Assisted Food and Beverage management in achieving financial targets through strategic cost management and revenue generation.
• Supported Food and Beverage management in the training and development of team members, enhancing skill sets and career progression.
• Participated in annual and mid-year appraisals for team members, providing constructive feedback and development plans.
• Supervised Food and Beverage outlet operations, ensuring seamless service delivery and adherence to quality standards.
• Communicated and delegated tasks effectively to the team, ensuring clear understanding and efficient execution.
• Assisted other departments as needed, fostering interdepartmental cooperation and maintaining positive working relationships.
• Ensured compliance with hotel security, fire regulations, and all health and safety legislation.

F & B Captain at Peerless Hotel (Sarovar Group) (2006 – 2008)

• Contributed to creating memorable dining experiences for guests by maintaining high standards of service quality and supporting the Food and Beverage department's success.
• Collaborated with the Food and Beverage Manager, Executive Chef, and Director of Sales to develop and implement effective Food and Beverage promotions, strategies, and special events.
• Maintained optimum sales volume and strived to achieve sales objectives set by management for the department.
• Organized and developed restaurant service personnel through consistent motivation and training, fostering a positive work environment and optimizing guest satisfaction.
• Ensured adherence to Food & Beverage sales and control procedures as prescribed by management.
• Handled guest complaints and redressed guest grievances promptly and professionally.
• Negotiated menus, planned events, and managed billing for block/group dinners, and secured block bookings for lunch, high tea, and dinners.
• Monitored expenses against established/targeted cost ratios, identified areas of excess expenditure, and implemented control measures.
• Ensured the maintenance of service standards and facilitated the prompt resolution of any guest complaints.
• Coordinated the upkeep and cleanliness of all venues by liaising with Housekeeping and Maintenance departments.
• Ensured all associates complied with grooming and uniform standards.
• Effectively communicated and implemented information and directives from the Food and Beverage Manager / HGM.
• Ensured compliance with legislated health and safety requirements within the workplace and kept the Food and Beverage Manager updated on any challenges or required alterations.
• Cultivated vendor relationships for outsourced services provided to guests.

Bachelor of Arts – Indira Gandhi Memorial High School, Delhi University

Diploma in Hotel Management – IIHM Pussa