Restaurant Manager - Chef's Food Planet - Kerala, India
(2021-10)
- Greeted and served guests directly during peak service, resolving order and billing issues on the spot to protect a high repeat-visit rate.
- Led end-to-end setup of new restaurant outlets, from concept development to launch, boosting brand visibility and revenue growth.
- Oversaw daily floor operations and food quality checks, sustaining consistently high guest satisfaction scores.
- Partnered with chefs to design seasonal menus aligned with guest preferences and local tastes.
- Recruited, trained, and motivated teams of up to 15 staff, ensuring consistent service standards.
- Managed P&L performance, controlling costs while growing revenue and profitability.
- Streamlined operational systems and compliance checks, improving efficiency across shifts.
Restaurant Manager - Hotel Diana - Kerala, India
(2016-09 - 2021-10)
- Handled guest complaints and special requests personally, turning service recoveries into repeat bookings.
- Directed daily restaurant operations, focusing on team leadership, quality standards, and guest satisfaction.
- Grew revenue and brand visibility through targeted local marketing and supplier partnerships.
- Collaborated with kitchen teams to keep menu quality and consistency aligned with guest expectations.
- Trained and mentored a service-driven team, embedding a strong performance-management culture.
- Optimised scheduling, inventory control, and workflows, sustaining long-term profitability.
Front Office & Guest Relations Executive - SAJ Earth Resorts - Kerala, India
(2010-10 - 2016-07)
- Managed front office operations and guest relations, ensuring smooth check-in/out and high guest satisfaction.
- Supervised and trained front-line staff to maintain service standards.
- Oversaw budgeting, scheduling, and resource planning to support operational efficiency and cost control.
- Collaborated with hotel management on strategic planning and business goals.
Guest Services Agent - Kingfisher Airlines Ltd - Karnataka, India
(2008-09 - 2010-09)
- Improved customer satisfaction by 10% by managing arrivals and departures for 40+ passengers monthly.
- Handled ticketing, reservations, and boarding-pass issuance using the Sabre reservation system.
- Oversaw baggage reconciliation and maintained accuracy in flight and passenger documentation.
