Benakesh M C

IT System-Admin/L1 Support Engineer professional with 4+ years of experience in Technical support, and Microsoft 365 administration. Skilled in user management, license administration. Azure portal maintenance, manual testing of mobile applications, and customer support. Experienced in maintaining employee records, coordinating internal teams, and supporting daily IT operations.

Administrative & IT Engineer at Siliciom Technology Pvt Ltd (2024-03 – 2025-10)

• Maintained 365 administration and updated employee data sheets and attendance records.
• Provided email support for all employees and ensured timely updates.
• Maintained the GreytHR database for document management, compliance audits, and real-time tracking of employee-assigned hardware.
• Assisted in office coordination and administrative documentation.

Product Support Associate at Epicminds Information Technology Pvt Ltd (2021-12 – 2023-12)

• Handled customer queries and supported APK File (Marketing Mobile App) CRM-related documentation.
• Manual Testing and Writing Test-cases of APK File (Mobile App)
• Ensured data verification and accuracy of customer records.
• Coordinated with internal teams for issue resolution and reporting.

Distributor Help Line Executive at Airwaave Teleservices Pvt Ltd (2019-12 – 2021-03)

• Provided support to distributors through calls and Zoho emails.
• Maintained data logs and customer interaction records.
• Handled day-to-day communication and coordination between teams

Data Entry Operator at AIM InfoTech, Keonics IT Park (2018 – 2019)

• Performed accurate data entry and record maintenance.
• Assisted in preparing daily reports and managing digital files.

Bachelor of Computer Applications in Computer Applications – Karnataka State Open University (2025)

Diploma in Computer Science in Computer Science – T.M.A.E.S Polytechnic (2019)

PUC in Science - PCMB – Hongirana Independent PU College (2016)

10th – Hongirana School of Excellence (2012)