Benson Rodrigues

Results-driven hospitality professional with 15 years of experience in hospitality management, customer service, event planning, and food/beverage operations

Assistant Restaurant Manager at The Irish house (2018-02 – Present)

• Managed health code compliance, reducing potential fines.
• Delivered in-depth training to staff for strong team performance.
• Resolved 95% of customer complaints with active listening skills.
• Coordinated catering for special events and functions

Catering Manager at YASH CATERING (2015-12 – 2016-09)

• Supervised staff at 200+ functions for exemplary service.
• Built relationships with 50+ community leaders via effective communication.
• Coordinated event logistics for 1000+ guests.

Food & Beverage Associate at TAJ LANDS END HOTEL AND RESORTS. (2015-02 – 2015-11)

• Maintained precise inventory control of consumables and ensured timely replenishment.
• Assisted in setup and breakdown of events, ensuring seamless logistics execution.
• Facilitated accurate order processing and minimized delays through proactive communication.
• Provided exemplary beverage service, elevating customer dining experiences

Restaurant Supervisor at PICCOLI TORTINI (2014-01 – 2014-06)

• Implemented strategies to boost customer satisfaction and loyalty through exceptional service.
• Proactively addressed customer concerns, ensuring prompt resolution and satisfaction.
• Monitored staff performance, enforcing adherence to protocols and quality standards.
• Collaborated with vendors to guarantee timely delivery of supplies.

Management Trainee at LES AMIS PTE (2013-09 – 2013-12)

• Completed assigned tasks and assisted with daily operations.
• Participated in meetings, workshops, and learning opportunities to enhance skills.
• Observed experienced staff and gained knowledge of company protocols and processes.
• Developed understanding of operational dynamics and industry standards.

Food & Beverage Service Associate at COURTYARD BY MARRIOTT (2011-09 – 2013-09)

• Fostered open relationships with team members, ensuring seamless communication and conflict resolution.
• Assisted management with operational oversight, business development, and process improvement strategies.
• Handled customer inquiries via phone and email, providing prompt resolutions.
• Optimized staffing during peak periods by creating schedules and monitoring attendance.

Bachelor's degree in hospitality studies – Mumbai university

Higher Secondary Certificate – St. Joseph College of Arts and Commerce

Secondary School Certificate – St. Joseph High School and Junior College