Program Manager II, Operations - Amazon India Pvt. Ltd - India
(2012-10 - 2025-07)
Program Manager II, Operations (L5) since Q3'22 in CMT [Competitor Monitoring Team]
- Led a 120-member team, including four People Managers and three SMEs, to oversee competitor monitoring across 11 countries, working with eight global stakeholders to onboard 44 competitors.
- Achieved a 20% efficiency improvement for 35 competitors within a 30-day SLA through process improvements, automation, and technology upgrades.
- Delivered a 50% YoY reduction in defects (from 1.2% to 0.6%) and increased productivity by 20% via SOP updates and NVA elimination.
- Managed key initiatives like Viking, Widget, Social Media Mapping, and Comp Shop Mapping, with the latter boosting efficiency by 65%.
- Partnered with tech teams to turn 25% of team-generated ideas into implemented solutions, saving 17 FTEs and enabling 7 RPA automations to free up additional manager and associate bandwidth.
- Effectively planned headcount for high-velocity events and maintained strong stakeholder relationships across Tech, Data Science, Ops, and Vendor teams.
- Successfully onboarded the Abuse Seller Identification process in IRIDIUM (Books), identifying ~45 sellers/month with an average GV of $9B/month, and automated the workflow to save ~7 FTEs.
- Partnered with the AutoML tech team to expand model capabilities from English to 12 non-English languages by driving end-to-end milestones including planning, tokenization, pilots, and deployment.
- Launched new initiatives like image labeling and multi-class ML models, scaling the team by 4 HC.
- Drove 9 L2–L3 and 2 L3–L4 promotions, led the employee satisfaction initiative achieving a score of 4.4 vs a target of 4, and managed the GCO Learning & Development program with 98% satisfaction across 8 trainer-led sessions.
- As the GCO Hiring Manager, met the target of onboarding 100 FTEs by Q1'22—one quarter ahead of plan.
- Implemented process enhancements and automation initiatives delivering a total bandwidth saving of 15 FTEs.
- Drive the Talent Review activities & discussions for the entire Org twice a year.
- Identify talents & Enhance the skills within team
- Owns the "Work Life Harmony Improvement" initiatives within the org, collate VOEs and identify action Items for senior leadership and make sure that the initiatives are driven across.
- POC for Employee Satisfaction [Connection] - where I schedule monthly connects with focused group of Leaders to identify the challenges/support required and implement different initiatives. Based on the activity, I was able to improve the scores from 3.7 in Q1'24 to 4.3 in Q4'24 (on a scale of 5).
Manager I, Catalog - Amazon India Pvt. Ltd - India
(2019-Q3)
Transitioned to Manager I, Catalog in Q3'19 (GCO) [Lateral Movement]
- Led the ML-Ops team for Key Phrase Extraction (KPEX), Brand Normalization (BONSAI), and Enumeration & Discovery (EnD), managing 20 associates including 5 senior associates.
- Collaborated with Tech and Data Science teams to improve ML model efficiency by 10% using KPEX and SABEX tools.
- In the second year, managed AutoML and Iridium programs with 25 team members (4 senior associates, 2 SMEs), providing operational support for experimental models and successfully onboarding models into production via a phased (5MM, 10MM, 25MM) approach.
- Defined program milestones and introduced dynamic resource allocation in Iridium, boosting model efficiency from 55% to 93% within a quarter.
- Owned program-level goals across four ML initiatives—Automated Backfill, Enumeration & Discovery, Pathfinder, and Mturk.
Translation Associate I / Translation Associate II / Translation Specialist I (SME) - Amazon India Pvt. Ltd - India
(2012-Q4 - 2019-Q2)
In Q4'12, I joined Amazon as Translation Associate I (FR), got promoted as Translation Associate II and further as Translation Specialist I (SME)
- Managed Catalog Support for the France Retail team, focusing on troubleshooting catalog errors, Buy Box issues, and data mismatches.
- Led the implementation of process improvement ideas from the team and successfully onboarded new processes by conducting end-to-end pilots with upstream and downstream stakeholders.
- Collaborated with vendors in France to create and update product details in the catalog, ensuring high data accuracy and completeness.
- Led a project aimed at reducing customer returns due to catalog issues, which was successfully transitioned into a long-term program called C-Returns.
- Maintained weekly communication with stakeholders in France to provide updates on project progress and deliverables.
- Provided 24/7 support during E3 events for video game launches, ensuring seamless catalog readiness and real-time issue resolution.
- Served as SME for two ML programs—Attribute Backfill and Enumeration & Discovery—while leading a 12-member team, resulting in 2 promotions within a year.
- Spearheaded the outsourcing of catalog backfill operations via the MTurk platform, successfully onboarding and scaling a workforce of 100 external workers.
Quality Control Executive - Biocon India Pvt Ltd - India
R&D Associate - Sami Labs - India
