Bhagyesha Vharambale

Customer Service and Tele-Sales professional with 4 + years of experience in healthcare IT, insurance, and customer support operations. Experienced in inbound and outbound communication, CRM management (HubSpot and Zoho), and working with domestic as well as international clients. Strong ability to handle customer queries, qualify sales leads, and collaborate with sales and technical teams to drive business growth and improve customer satisfaction.

Tele Caller Executive - Atreya Innovations Pvt. Ltd.

(2024-02)

• Provide product introduction and demonstrations for NT medical device and software.
• Qualify incoming leads and assign them to the appropriate regional sales representatives.
• Coordinate with sales and marketing teams to support revenue generation and target achievement.
• Handle follow-ups with prospects and internal sales teams to ensure conversion.
• Manage CRM systems including HubSpot and Zoho for lead tracking and reporting.
• Improved ability to identify high-potential customers, leading to better conversion
• Developed better product understanding and objection-handling skills over time

Process Associate - Gallagher Service Center LLP

(2021-02 - 2021-08)

• Worked with US insurance clients to verify policy documentation and ensure accuracy.
• Processed claims and created tasks or suspense cases when additional actions were required.
• Communicated with clients via email for documentation and clarification.
• Ensured all required documents were available before claim processing.
• Maintained quality standards while meeting processing targets.

Customer Care Executive - MD India TPA Pvt. Ltd.

(2018-12 - 2019-12)

• Handled inbound and outbound calls to assist customers with insurance claim queries.
• Registered hospital admission intimations and guided customers through claim procedures.
• Verified customer information and ensured correct documentation for claims processing.
• Collaborated with internal teams to resolve customer issues efficiently.

Bachelor of Engineering - Electronics - J.J. Magdum College of Engineering, Jaysingpur (2016)

Diploma - Walchand College of Engineering, Sangli (2013)

SSC - Vidya Mandir Prashala, Miraj (2010)