Bharat Arora
Learning & Development professional with 13+ years of experience
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About
Learning & Development professional with 13+ years of experience leading capability-building, leadership development, and learning transformation initiatives across global organizations in Banking, Technology, E-commerce, Telecommunications, Government, Healthcare, and Customer Operations. Experienced in designing scalable learning solutions, partnering with senior stakeholders, leveraging learning analytics, and driving workforce capability through digital and blended learning strategies.
Experience
Learning & Talent Development Specialist (Contract) at GP Strategies – HSBC (2024-05 – 2025-12)
- Partnered with HR Business Partners, SMEs, business leaders, and Centre of Excellence to identify capability gaps and design scalable learning solutions aligned to business priorities.
- Managed end-to-end learning initiatives from needs analysis through implementation, stakeholder governance, reporting, and continuous improvement.
- Supported enterprise-wide leadership and capability-building programmes across multiple HSBC business functions.
- Leveraged Degreed and digital collaboration platforms to support virtual and hybrid learning experiences, drive learner engagement, and enable continuous development across business functions.
- Monitored programme effectiveness through learner feedback, participation metrics, and business-aligned KPIs.
- Delivered leadership and behavioural development programs supporting workforce capability enhancement.
- Designed and facilitated bespoke workshops including Ikigai, Managing Difficult Conversations, Ownership, Feedback, and Trust Building.
- Supported succession readiness and critical skill development initiatives.
- Developed and presented learning dashboards and governance reports for business leaders, leveraging completion, engagement, and capability metrics to inform workforce development decisions.
- Maintained governance, compliance, and stakeholder reporting across multiple sites.
Training Manager at NetCom Learning (2021-11 – 2024-04)
- Managed learning operations and capability development initiatives for global clients across North America and the Middle East, including Amazon, U.S. Federal Agencies, U.S. Army, U.S. Navy, and King Faisal Specialist Hospital & Research Centre.
- Partnered with client stakeholders and SMEs to deliver scalable technical and compliance learning solutions aligned to organizational objectives.
- Oversaw training governance, reporting, resource planning, and programme performance across multiple geographies.
- Administered and supported internal learning management systems to coordinate learner enrolments, training delivery, reporting, and programme governance across global client engagements.
- Built SME and trainer networks to support technical and compliance-driven learning.
- Achieved learner satisfaction above 95% through customized learning interventions.
Training Assistant Manager at Concentrix (2019-02 – 2021-11)
- Supported Uber operations across US & Canada, ANZ, and Japan.
- Led onboarding, capability-building, and performance improvement initiatives.
- Managed curriculum governance, trainer effectiveness, and learning quality.
- Utilized Workday Learning and Salesforce to support onboarding, learning administration, learner tracking, reporting, and workforce capability initiatives across global operations.
- Managed learner enrolments, completion tracking, certification records, and reporting to ensure data integrity and learning governance compliance.
- Conducted TNA/TNI and developed learning dashboards and reporting mechanisms.
- Designed trainer development pathways and succession readiness initiatives.
Lead Trainer at Concentrix (2017-04 – 2019-02)
- Supported Virgin Media UK inbound voice operations.
- Designed and delivered technical, behavioural, and customer experience training.
- Introduced blended learning and gamification methodologies.
- Mentored trainers through TTT and Trainer Effectiveness programs.
Senior Agent | Temporary Floor Support at Concentrix (2014 – 2017-04)
- Supported Virgin Media UK operations, coaching new hires and improving readiness.
- Provided real-time performance support and reinforced quality standards.
Customer Support Associate at Concentrix (2012-06 – 2014)
- Delivered customer support for Virgin Media UK inbound voice operations.
- Recognized for customer experience, quality, and operational performance.
Education
Master of Mass Communication & Journalism in Mass Communication & Journalism – Kurukshetra University
Bachelor of Journalism & Mass Communication (BJMC) in Journalism & Mass Communication – Guru Gobind Singh Indraprastha University
