Bharat Chawla

Business Analyst-oriented professional with 7+ years of experience across Financial Services, Insurance Operations and software quality assurance — bridging the business and technology sides of the same insurance value chain. This trajectory has built hands-on strength in requirements interpretation, source-to-target data mapping, gap analysis, SOP and process documentation, and stakeholder management across US and UK insurance environments. Currently pursuing an Executive MBA in Analytics at IIM Kashipur to strengthen business analysis, data analytics, and strategic decision-making capabilities.

Senior QA Analyst at Sapiens Technologies (1982) India Pvt Ltd (2025-08 – Present)

• Validated business requirements by executing end-to-end User Acceptance Testing (UAT), regression, and functional testing on core policy administration software products tailored for the UK insurance market to ensure alignment with client specifications.
• Collaborated cross-functionally with developers and clients to resolve workflow defects via ClearQuest, rigorously validating developer-provided data-fixes prior to production release.
• Translated software updates and business requirements into detailed test scenarios and scripts, conducting specialized accessibility testing to ensure UI compliance and optimal user experience.
• Configured and executed API-based policy creation by modifying structured XML requests for specific policy/product types, validating end-to-end data flow between integrated systems.
• Authored Standard Operating Procedures (SOPs) from scratch for previously undocumented QA processes, creating a reference knowledge base for the department.
• Facilitated training sessions for new team members, accelerating onboarding timelines and improving foundational software and insurance domain knowledge.
• Operated within an Agile/Scrum delivery model — participating in daily standups and sprint retrospectives, with test design driven by user stories and acceptance criteria.

Analyst at Wipro Limited (2024-04 – 2025-07)

• Managed data accuracy and regulatory compliance by analyzing and reconciling $2 million in daily Canadian mutual fund transactions.
• Performed root-cause analysis on account discrepancies, collaborating with custodians, brokers, and internal stakeholders to streamline operations and minimize escalation rates.
• Validated daily trade settlements by cross-referencing account balances and trade details across systems, ensuring data integrity for downstream reporting.
• Spearheaded a process-improvement initiative using advanced Excel-based analysis, redesigning the reconciliation workflow to cut processing time by 50%.
• Served as primary point of contact for key client accounts, translating client concerns into resolutions across 30+ monthly inquiries and contributing to 10% growth in engagement through clear, data-backed reporting.

Supervisor at Employee Pooling Resources Pvt Ltd (2023-05 – 2024-03)

• Led a team of 25+ professionals, managing seamless client onboarding and serving as primary point of contact for client needs, sustaining high SLAs and long-term partnerships.
• Developed and maintained SOPs and led regular team meetings to resolve process challenges, driving an 80% reduction in errors.
• Led an end-to-end data-migration project transferring a client's full policy portfolio from legacy ACT CRM to EBIX SmartOffice: extracted raw data, performed source-to-target field mapping against SmartOffice's import specification, and transformed/validated the data in Excel to ensure 100% data integrity post-go-live.
• Owned the Policy Monetization & Management (PMM) process for assigned Books of Business: cleaned In-force book data and applied Advanced Excel to identify term policies nearing expiration, generating qualified leads for term-to-permanent life conversion.
• Built client-ready delivery packages for conversion-eligible policies, including policy illustrations (via Equisoft) modeling premium, sum assured, death benefit, and cash value under guaranteed and nonguaranteed scenarios.

Operations Executive at Employee Pooling Resources Pvt Ltd (2021-02 – 2023-04)

• Managed US-based insurance operations, providing Case Management for Life Insurance & DI applications and Quick Quotes via SaaS solutions, reducing turnaround time by 50%.
• Executed Policy Administration for In‑force policies, including policy changes, coordinating collateral assignments for loans, and overseeing claims processing from submission through resolution, while ensuring compliance and proactive client communication.
• Delivered end-to-end Policy Owner Services, handling 400+ insurer calls and follow-ups monthly while minimizing processing delays.
• Optimized operational workflows through cross-functional collaboration, improving service delivery and cutting processing errors by 60%.
• Evaluated Medicare Prescription Drug (Part D) plans under the US Healthcare Framework via AgencyBloc CRM, assessing 20+ client-specific drug lists to recommend cost-effective, coverage-accurate plans.

Processing Officer at In Solutions Global Limited (2019-06 – 2020-12)

• Investigated and resolved 300+ daily ATM fraud disputes for Punjab National Bank via the Banking Ombudsman desk, applying root-cause analysis to determine chargeback/refund eligibility within a T+1 turnaround.
• Reconciled daily IMPS transaction data to identify processing failures, ensuring timely, compliant resolution.

Executive MBA in Analytics – Indian Institute of Management, Kashipur (2026-05 – 2028-04)

Bachelor of Commerce in Commerce – Zakir Husain Delhi College, University of Delhi (2017-07 – 2020-07)