Operations Management
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Experienced Manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Service Delivery, Contact Centers, Vendor Management, Operations Management, and Performance Management. Strong support professional graduated from St.Xavier's.
Demonstrated E2E leadership skills from formulating strategy to execution by simultaneously operating across 6 countries and acquiring new clientele to boost operational efficiency
Visionary and pioneering individual with 20+ years of experience in BPO – Operations whilst harvesting exemplary mentoring skills to pump out the vision of the organization with excellent communication skills both internally and while facing clients.
Track record of optimizing efficiency of the operations with analytical understanding of BPO Life – Cycle meanwhile focusing on financial reports and corporate planning to increase the bottom-line growth
Exceptional knowledge of operating tools in the industry; Skilled in upholding KPIs and SLA’s
Manifested excellent mentorship with proper training, recognition and effective communication while providing positive culture-oriented approach with time management, strategic planning, developing, rewarding and retaining top talents among the pool.
Ability to develop and execute business strategies to reach organizational goals and objectives while handling multiple projects and building relationships inbound and outbound.
