Bharath B

Desktop Support Engineer with one year of experience in providing technical support for Windows-based environments, software installation and troubleshooting. Proven ability to resolve incidents quickly with user satisfaction, supporting remote and onsite users.

Desktop Support Engineer L1 - Wipro - Chennai

(2025-06)

• Provided technical support for Windows-based environments, including software installation and troubleshooting.
• Supported user onboarding, system setup, and basic training on computer usage.
• Managed tickets, documented resolutions, and ensured timely incident closure.
• Resolved software and network related incidents through remote and onsite support.
• Escalated unresolved issues to higher-level support when needed.

Bachelor of Engineering - Electronics and Communication Engineering - Sri Ramanujar Engineering College (2020-08 - 2024-05)