Bharath raj R

Results-driven professional with 2.7 years of experience in credit card sales and customer service at BankBazaar.com. Skilled in credit product knowledge, customer onboarding, dispute resolution, and cross-functional coordination. Known for strong communication, attention to detail, and the ability to meet sales targets in fast-paced financial environments. Currently pursuing an MBA in HR and Operations Management to further strengthen business and operational acumen.

Credit Card Sales & Service Officer at BankBazaar.com (2023-07 – 2026-02)

• Assisted customers with credit card applications, eligibility checks, and document collection in compliance with bank guidelines.
• Explained credit card features, benefits, interest rates, and fee structures to customers to support informed decision-making.
• Handled customer queries and complaints related to billing, disputes, credit limits, and card activation via phone and email.
• Coordinated with credit underwriting and operations teams to track application status and ensure timely processing.
• Maintained accurate records of customer interactions, application data, and follow-up actions to ensure compliance and audit readiness.
• Consistently met monthly sales targets and quality benchmarks while maintaining high customer satisfaction scores.

HR Intern at Empee Distilleries Ltd (2024 – 2024)

• Gained exposure to production, quality control, blending operations, and HR functions at manufacturing locations.
• Supported recruitment processes including sourcing candidates, screening resumes, and scheduling interviews.
• Coordinated onboarding processes including documentation, IT setup, and company orientation.
• Maintained employee databases (SAP) and processed employee records ensuring data accuracy.

Master of Business Administration in HR and Operations – St Peter's University (2024 – 2026)

Bachelor of Computer Application – Sindhi College of Arts and Science (2020 – 2023)