Bharatkumar Patel

PMP®-certified Operations Manager with 13+ years of experience leading business operations, client delivery, and data-driven decision-making for Fortune 500 and global enterprise accounts. 6+ years leading, mentoring, and hiring for cross-functional teams of 25+ (Data Analysts, Senior Analysts, Business Analysts) across multi-client CPG, and workforce-solutions portfolios. Proven track record in capacity planning, workload balancing, SLA/KPI governance, and stakeholder management, with 10+ executive and functional KPI dashboards built and deployed across business units. Led automation initiatives with CI/RPA teams that saved ~1,600 hours annually (~0.8 FTE), alongside client-facing program dashboards, supplier optimization, and data storytelling projects.

Skilled in driving Six Sigma process improvement, root cause analysis, and governance frameworks that reduce cost, improve quality, and scale delivery across 100+ client accounts.

Manager, Operations at Magnit Global (2023-05 – Present)

Lead a 25+ member cross-functional team (Data Analysts, Senior Analysts, Business Analysts) based across two locations — Vadodara and Bangalore — handling hiring, mentoring, coaching, and identifying learning/training opportunities to build team capability.

• Run daily stand-ups, capacity planning, and workload prediction/balancing across both locations to ensure consistent SLA performance and optimal resource allocation.
• Partner with Fortune 500 clients to deliver workforce analytics and strategic insights supporting business decisions; manage the QBR/ABR cadence with executive stakeholders.
• Own end-to-end delivery of BI solutions using Power BI, Excel, and Spotfire — including dashboards, scorecards, and self-service reporting — and created/implemented 10+ KPI dashboards across Business Units within GBS, providing executive, functional, and team-performance-level visibility.
• Own escalation handling and root cause analysis (RCA), defining corrective and preventive action (CAPA) plans; implement quality management frameworks including KPI tracking, audits, and performance monitoring.
• Standardize reporting frameworks, KPI definitions, and governance models across multiple client programs, improving consistency and audit readiness.
• Drive client-facing projects including program dashboards, case studies, supplier optimization analysis, and data deep-dives with a strong focus on data storytelling for executive audiences.
• Conduct quarterly townhalls with the team to share insights on KPIs, achievements, reward and recognition, escalations, and the way forward.
• Conduct quarterly performance check-ins for the team, providing ongoing feedback and tracking development against goals.
• Manage budgets for the team, overseeing resource costs and allocation as part of overall team planning.
• Partner with the CI (Continuous Improvement) and RPA teams to drive automation initiatives, delivering recurring report automation that saved ~1,600 hours annually (~0.8 FTE), in addition to leading multiple smaller automation projects.
• Own internal team efficiency, client allocation, and load balancing across both locations; developed SLA playbooks and drove employee engagement activities; connect regularly with internal and external stakeholders to drive cross-functional collaboration.
• Manage CSAT and NPS tracking for clients and the internal team to capture voice-of-client and voice-of-team feedback, identifying improvement areas and building action plans to drive them.
• Led the team's transition from Reporting & Analysis to Strategic Advisory — managing the change process end-to-end and successfully building the advisory-focused team in India.
• Maintain regular stakeholder and communication management, staying in touch with all relevant stakeholders on a consistent cadence to keep priorities aligned.
• Served on the ISO 9001 certification readiness team — authored SOPs and process documentation aligned to ISO requirements, compiled supporting audit evidence, and supported internal/external audits that led to the organization achieving ISO 9001 certification.
• Manage operations across VMS platforms (Beeline, Fieldglass, VNDLY, Magnit VMS) supporting compliance, reporting, and contingent workforce analytics.

Team Lead at NielsenIQ (NIQ) (2021-04 – 2023-05)

Led a team of 10–15 analysts, driving delivery excellence, SLA adherence, and continuous performance improvement across global client operations.

• Owned end-to-end operational delivery of the GTC (Global Track Complete) process on the NISP platform across BAU and project environments.
• Served as primary point of contact for GSC stakeholders, managing client communication, status reporting, and escalation resolution.
• Managed operations for global clients including Mondelez, Henkel, Energizer, Kimberly-Clark, and L'Oréal, ensuring consistent delivery quality.
• Directed transition of projects from First Time Delivery (FTD) to Refresh and BAU operations, ensuring smooth handovers and operational stability.
• Maintained KPI dashboards, BAU trackers, and control charts; implemented RCA methodologies that improved on-time delivery performance and reduced defects.
• Developed and reviewed SOPs and BAU process documentation to standardize operations and support scalable governance.
• Coordinated global workload planning and change requests, optimizing resource utilization and delivery timelines.
• Managed high-priority issues and escalations end-to-end, ensuring timely resolution and minimal business impact.
• Led team performance management including coaching, mentoring, appraisals, and reward & recognition programs.

Business Process Lead at Tata Consultancy Services (2013-07 – 2021-02)

Progressed through three roles over 7.5 years, taking on increasing operational and leadership responsibility across global client programs.

• Managed operations for global clients including BAT, Nestlé, Mondelez, Energizer, and Danone, ensuring high-quality delivery across multiple markets.
• Led client review and status calls, ensuring transparent communication, alignment, and timely operational updates.
• Directed NISP project setup and lifecycle operations, including transition from First Time Delivery (FTD) to Refresh and BAU.
• Conducted feasibility analysis, solution design, and proof-of-concept (POC) development to support new client operational requirements.
• Managed global deliverables, workload planning, and execution across multiple countries within the NielsenIQ ecosystem, ensuring adherence to TAT, SLAs, and quality standards.
• Managed client escalations and implemented preventive action plans, improving service stability and client satisfaction.
• Developed and maintained SOPs, KPI reports, control charts, and RCA reports to support continuous operational improvement.

Master of Business Administration in Marketing – Parul Institute of Management and Research, Gujarat Technological University (2011-06 – 2013-03)

Bachelor of Business Administration in Marketing & Finance – L.J. Institute of Business Administration, Gujarat University (2007-06 – 2010-03)