Bharti Grover

Collection Manager having 10 Yrs+ experience in Collections. Responsible for controlling the roll rates and recovery of overdues from the delinquent pool & controlling bucket wise delinquencies for a particular zone.

• Responsible for controlling the roll rates and recovery of overdues from the delinquent pool & controlling bucket wise delinquencies for a particular zone.
• Ensuring that the NPAs are kept within assigned budget and active efforts are made to minimize it.
• Tracking the delinquency of the area (Bucket & DPD wise)
• Fixed up meeting with Partners to close open Payments/disputes/pending knocking off cases
• Recommending new initiatives in order to automate processes
• Liaising with the partners for reconciliation and for collection 
• Liaising with the partners for getting overdue details, bounce details and mandate reject details on a timely manner.
• Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting
• Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT

MBA in Finance and HR