Jagveer Singh

To work in a healthy, innovative and challenging environment extracting the best out of me, which is conducive to learn and grow at professional as well as personal level thereby directing my future endeavors as an asset to the organization.

Deputy Area Collection Manager at Bajaj Finance Ltd. (2023-10 – Present)

Leading collections team and managing NPA recovery operations with focus on write-off accounts and portfolio management.

• Report to the RCM
• Responsible for the collection of Write off P.L (NPA)
• Managed team of 6 managers and 35cr portfolio and 3000 accounts
• Reviewed and evaluated delinquent accounts, determining appropriate actions to be taken by company policies and legal requirements
• Communicated with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions
• Maintained accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies
• Prepare regular reports on collections activities, presenting data and insights to upper management
• Maintaining collection MIS report on daily, monthly basis

Manager at Bajaj FinServ Ltd. (2022-12 – 2023-09)

Managed collections team with focus on customer negotiations and reporting performance metrics.

• Report to the Area Manager
• Manage a team of collections agents, providing guidance, support, and training as needed
• Monitored and analyzed the performance of the collections team, implementing measures at improve productivity and success rates
• Communicated with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions
• Daily Collection Report (DCR) and Planning, Progress Report Submitted to Area Manager
• Daily Agenda planning, submission of funds at branch, reporting of deposits, update depository software on regular basis
• Visiting customer premises at assigned locations for customer Meeting who have want Settlement

Assistant Manager at Bajaj FinServ Ltd. (2021-08 – 2022-11)

Oversaw daily collection agency operations and customer settlement meetings.

• Daily Visit in Collection Agency on Daily Basis
• Daily Collection Report (DCR) and Planning, Progress Report Submitted to Area Manager
• Daily Agenda planning, submission of funds at branch, reporting of deposits, update depository software on regular basis
• Visiting customer premises at assigned locations for customer Meeting who have want Settlement

Sales Collection Executive at TVS CREDIT SERVICES LTD. (2020-02 – 2021-08)

Conducted sales visits and collections for on-channel partners with customer verification responsibilities.

• Doing Sales Visit for On Chanel Partners on Daily Basis
• Daily Sales Report (DSR) and Planning, Progress Report Submitted to TM/AM
• Doing collection within due dates, Daily Agenda planning, submission of funds at branch, reporting of deposits, update depository software on regular basis
• Conducting verification as per defined process, TAT and quality guidelines
• Visiting customer premises at assigned locations for verification customer credentials who have applied for loans

Area Officer at Magma Fincorp Ltd. (2015-04 – 2020-02)

Managed sales visits with on-channel automotive partners and handled loan verifications and collections for multiple loan types.

• Doing Sales Visit for On Chanel Partners on Daily Basis (e.g. – Rohan Motors P Ltd., Aspire Hyundai Motors P Ltd. And Concept Mahindra Motors P Ltd. Etc.
• Daily Sales Report (DSR) and Planning, Progress Report Submitted to AM/BM
• Doing collection within due dates, Daily Agenda planning, submission of funds at branch, reporting of deposits, update depository software on regular basis
• Conducting verification as per defined process, TAT and quality guidelines
• Visiting customer premises at assigned locations for verification customer credentials who have applied for loans
• Types of loans we are approving, Tractor Loan, Business Loan, Car Loan

Field Executive - Collections at HOME CREDIT INDIA PVT. LTD. (2014 – 2015)

Handled collections and fund management for two-wheeler and consumer loans.

• Doing collection within due dates, Daily Agenda planning, submission of funds at branch, reporting of deposits
• Types of loans TW Loan and Consumer loans

Field Executive - Collections and Recovery at HDFC BANK LTD (TEX MACH CONSULTANT PVT.LTD.) (2012 – 2014)

Managed collections and recovery operations for multiple loan products and credit card accounts.

• Doing collection within due dates, Daily Agenda planning, submission of funds at branch, reporting of deposits
• Types of loans Car Loan, TW loan, Credit Card Recovery

B.A. in General Studies – IEC University (2018)

Intermediate – U.P. Board, Allahabad

High School – U.P. Board, Allahabad

Diploma in Computer Application – DITM