Bhashi Parihar

Delivery and Program Manager with 8+ years scaling EdTech operations across government, private, and international university-partnered programs. Owns full program lifecycle and project management for 70+ institutional partnerships and 25,000+ learners — from planning and SOP design through execution, governance, and reporting.

Operates across three dimensions: designing governance frameworks that hold at scale; translating on-ground delivery data into product and process improvements; and building teams and CX systems that drive measurable outcomes (95%+ institutional satisfaction, 80%+ placement rates, 35% retention improvement). Equally comfortable owning a P&L conversation with leadership and solving a batch-execution problem on the ground the same day.

Senior Manager — Delivery, Tech & Upskilling - Adda247 (PrepInsta)

(2025-03)

Own end-to-end delivery and student experience for the TNSDC government skilling program across 70+ institutions in Tamil Nadu, serving 25,000+ learners across tech and employability tracks.

• Scaled operations to 400+ training sessions per month with 100% on-time execution across distributed campuses.
• Hired and empanelled 100+ trainers (online & offline); actively managed a pool of 50+, achieving 98% quality compliance while reducing delivery costs by 25%.
• Designed and standardised SOPs and governance frameworks across all 70+ institutions, covering onboarding, batch planning, SLA compliance, assessments, escalations, and executive reporting.
• Led structured Root Cause Analysis (RCA) for recurring operational failures; implemented corrective actions that measurably improved process reliability.
• Designed audit mechanisms and quality benchmarks for distributed delivery teams, applying Lean principles to eliminate non-value-adding steps.
• Built and executed an end-to-end CX strategy that improved institutional satisfaction to 95%+ and increased program retention by 35%.
• Maintained refund and escalation rates below 3% through structured grievance management, proactive communication, and automation-led tracking.
• Translated on-ground delivery challenges into 5+ product improvements — including integrated proctoring, automated reporting, and learner-performance dashboards — in collaboration with the Product team.
• Designed and delivered 15+ job-aligned curricula (Tech, CRT, NQT/GenC tracks), driving 80%+ placement outcomes across 10,000+ assessed learners.
• Automated KPI dashboards and reporting workflows, reducing manual reporting effort by 45% and improving leadership decision-making speed.
• Drove 20% QoQ revenue growth through institutional retention, strategic academic planning, and scalable delivery excellence.

Program Manager — International Delivery - Great Learning

(2023-10 - 2025-03)

• Managed end-to-end delivery of the AI & Machine Learning program offered with The University of Texas at Austin (McCombs), serving 1,000+ US- and UK-based learners across time zones.
• Managed a portfolio of 200+ international clients; improved Net Promoter Score (NPS) by 15–20% per quarter through structured service engagement.
• Increased client retention by 30% and reduced escalations by 15% through proactive issue resolution and communication protocols.
• Streamlined delivery workflows, reducing average turnaround time by 25% under high-volume conditions; led continuous-improvement initiatives aligned to evolving client expectations.

Quality Assurance Lead — Learner Experience - Bhanzu

(2023-03 - 2023-08)

• Led a 70-member QA team and audited 3,000+ live sessions; implemented feedback-driven monitoring and targeted coaching that measurably improved educator delivery quality and learner retention.

Growth & Marketing Specialist | Learning Coach - StayQrious

(2021-05 - 2023-02)

• Increased customer acquisition and retention by 25% through redesigned onboarding and personalised engagement programs; delivered skills-based curriculum to 100+ students and developed training/marketing resources that improved learning effectiveness and conversion.

Educator & Content Creator - Vedantu, Lido Learning & Unacademy

(2018 - 2021)

• Delivered personalised online instruction improving student performance by 30% on average across 3 platforms; produced 500+ assessments and learning videos and contributed to curriculum design aligned to learner outcomes.

Bachelor of Engineering - Mechanical - Government Engineering College, Rewa, Madhya Pradesh (2018)