M A Varghese

Manager - Operations

Bengaluru, Bengaluru UrbanMember since September 30, 2023

MS OfficeOperational strategyVendor managementHR activitiesStatutory complianceSystem Admin Activities

About

Experienced Manager Operations with a Diploma in Electronics Engineering (1993 Batch) and 32 years of total experience, mostly in Telecom Industry, skilled in MS Office, Operational strategy, Vendor management, HR activities, Statutory compliance etc. Also handled daily Operational issues, System Admin Activities, Supervised Billing Process etc. Point of Contact for the clients, organised many Training sessions on Statutory Compliances, OHS, process training etc.

In the past, worked in different spaces such as Trainer in Electronics and Telecom, as Service Engineer for Office Automation Products, Assistant Manager of Technical Training Centres, Supervisor for IIoT modules installations & integration etc.

Experience

Manager - Operations - Quasar Telecom Consultants Pvt. Ltd. - Bangalore

(2011-12 - 2026-04)

Quasar Telecom Consultants Private Limited is the major South Indian telecom vendor company for Nokia Solutions & Networks India Private Limited for Managed Services.

Overall responsibility of sourcing, on-boarding, pay-roll processing, claims reimbursements, infra, negotiations, compliances, exit formalities, billing etc.
Handling the various audits from Clients as well as from Govt: Departments.
Handling labour issues with respective trade unions and concerned Labour Commissioners.
Process Training for Internal Resources.
Assistance to Recruitment team for technical recruitments.

Technical Trainer - Avion Systems Pvt. Ltd - Chennai

(2010-05 - 2011-12)

Telecom Training to Freshers and Internal Resources
Developing the training materials/handouts
Assessment of Quality in Telecom Installations, Quality Training & HSSE Training to resources and also handling the SCoC Audits by clients

Technical Director - NanoCell Technologies - Bangalore

(2008-06 - 2009-06)

Training the trainers and trainees in telecom sector, execute the projects taken from vendors, Conducting Corporate Training, Designing and developing the training curriculum and conducting exams

Asst. Manager - GCS Pvt. Ltd. (Teleman) - Mumbai

(2004-09 - 2008-06)

Training the Trainers and Trainees in telecom sector, Helping the Education Services department in Curriculum development, conducting external exams & assisting centre operations, Handling the technical team, Attending technical queries of customers/enquiries

Service Engineer - Ambit Solutions - Mumbai

(1997-07 - 2004-09)

Managing the Service Division of the Organization, Scheduling the work for Field and In-house Service Engineers on daily basis, Handling the customers in various technical issues, In-charge for the AMC and repair works of office automation products such as fax machines, printers, monitors, photocopiers, key telephone systems, EPBAX etc.

Academic Instructor - Hamad ITC - Kerala

(1995-12 - 1997-07)