Bhavesh Naicker
Technical Support Engineer
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About
Results-driven Technical Support Engineer with 7 years of expertise in resolving complex technical issues across cloud-based and client-server environments. Proficient in database management, server administration, and application troubleshooting, with a strong track record of delivering high customer satisfaction.
Experience
Technical Support Engineer - eClinicalWorks India Private Limited - Ahmedabad
(2019-05)
- Communicated with clients to understand requirements and delivered solutions aligned with their business needs.
- Managed and supported client platforms hosted on cloud-based, client-server, and locally hosted environments, including real-time debugging and server maintenance.
- Worked extensively with MSSQL, MySQL, Tomcat Server, JSP, and XML to diagnose and resolve application issues.
- Resolved a high volume of support tickets daily; identified software bugs and reported them to QA and development teams via JIRA.
- Utilized JIRA, Developer Tools, and Event Viewer for systematic debugging, troubleshooting, and root cause analysis.
- Addressed computer-specific, user-specific, and server-related issues with effective resolution strategies.
- Demonstrated expertise in Windows OS, Windows Server validation, application configuration, and software installation issues.
Android Developer Intern - TechFlake Solution - Ahmedabad
(2018-12 - 2019-05)
- Developed UI frontend components for client-facing Android applications.
- Collaborated with a Senior Developer on backend logic using JavaScript and Kotlin.
Education
M.Sc.
- Information Technology - GLS University (2017-07 - 2019-03)
Bachelor of Computer Application - Computer Application - JG College of Computer Application (2014-07 - 2017-04)
Higher Secondary Certificate - Hebron High School (2012-07 - 2014-03)
Secondary School Certificate - Pragati English Secondary School (2009-06 - 2012-03)
