Bhavesh Naicker

Results-driven Technical Support Engineer with 7 years of expertise in resolving complex technical issues across cloud-based and client-server environments. Proficient in database management, server administration, and application troubleshooting, with a strong track record of delivering high customer satisfaction.

Technical Support Engineer - eClinicalWorks India Private Limited - Ahmedabad

(2019-05)

• Communicated with clients to understand requirements and delivered solutions aligned with their business needs.
• Managed and supported client platforms hosted on cloud-based, client-server, and locally hosted environments, including real-time debugging and server maintenance.
• Worked extensively with MSSQL, MySQL, Tomcat Server, JSP, and XML to diagnose and resolve application issues.
• Resolved a high volume of support tickets daily; identified software bugs and reported them to QA and development teams via JIRA.
• Utilized JIRA, Developer Tools, and Event Viewer for systematic debugging, troubleshooting, and root cause analysis.
• Addressed computer-specific, user-specific, and server-related issues with effective resolution strategies.
• Demonstrated expertise in Windows OS, Windows Server validation, application configuration, and software installation issues.

Android Developer Intern - TechFlake Solution - Ahmedabad

(2018-12 - 2019-05)

• Developed UI frontend components for client-facing Android applications.
• Collaborated with a Senior Developer on backend logic using JavaScript and Kotlin.

M.Sc.

• Information Technology - GLS University (2017-07 - 2019-03)

Bachelor of Computer Application - Computer Application - JG College of Computer Application (2014-07 - 2017-04)

Higher Secondary Certificate - Hebron High School (2012-07 - 2014-03)

Secondary School Certificate - Pragati English Secondary School (2009-06 - 2012-03)