Bhavna Nagaonkar

Experienced travel and visa professional with expertise in visa processing, travel management, customer service, and airline operations. Skilled in handling end-to-end visa applications, coordinating with clients and stakeholders, and ensuring compliance with international travel requirements. Proficient in GDS platforms including Amadeus, Galileo, and Sabre, with hands-on experience in ticketing, reservations, and travel planning.

Strong communication, problem-solving, and operational management skills, with a proven ability to deliver exceptional customer experiences in fast-paced environments.

VISA OPERATIONS INTERN - MICE & OTA - Stamp My Visa - Mumbai, India

(2026-01 - 2026-04)

• Managed end-to-end visa application processing, including document verification and form filling.
• Coordinated with clients, finance teams, account managers, travel agents, and visa partners.
• Handled backend visa operations and ensured compliance with embassy requirements.
• Provided prompt and professional support to clients throughout the visa process.
• Collaborated with cross-functional teams and supported E-Visa and MICE operations.
• Experienced in processing visas for Indonesia, Vietnam, Cambodia, Azerbaijan, Kenya, Egypt, South Africa, Cyprus, and Switzerland.

TRAVEL CONSULTANT - Etraveli Group - Mumbai, India

(2022-11 - 2024-08)

• Working on GDS (Amadeus/ Galileo/ Saber), LCC & NDS portals.
• Served to a customer-centric organization by answering travelers' everyday questions, which included activities such as baggage, seating, and both voluntary and involuntary cancellations/ rebooking.
• Recognized for outstanding performance, including advancement to the support team within a year along with excellent management of significant circumstances such as direct connection with airlines for various objectives

CUSTOMER SERVICE AGENT - AI Airport Service LTD - Mumbai, India

(2022-05 - 2022-10)

• Working as a "Customer Agent" on CSMIA T2 MUMBAI.
• Working with "Air India", "Nepal Airline" and "Yemenia Airways".
• Flight and passengers handling is main job Role.
• Handled Kiosk, Queue combing, Departure and arrival and counters (Crane GDS).

TRAVEL CONSULTANT - Shree Plan Your Journey - Mumbai, India

(2021-09 - 2022-03)

• Hands-on experience in planning transportation, accommodation according to clients chooses
• Learn on the job regarding the best practices in travelmanagement and tourism.
• Exposure to the travel and tourism industry, and its various Responsibilities. Resolve any problem that arises regarding the trip for the customer.

M.Sc. - Tourism Studies - D.Y. Patil School of Hospitality & Tourism Studies

IATA - IITC-Mumbai (2021 - 2021)

B.Voc - Tourism & Hospitality Management - H.R. College Of Commerce & Economics (2021)

HSC - Commerce - Bhavan's College (2018)