Bhavyashree Shetty

Experienced Sales Coordinator and Administrative Executive with over 7 years of experience in administration, sales coordination, customer support, backend operations, and office management. Proven ability to coordinate with customers, vendors, and logistics teams while managing documentation, purchase orders, quotations, invoices, and project coordination. Strong organizational, communication, and problem-solving skills with proficiency in Microsoft Office and Tally ERP.

Seeking an opportunity to contribute to a dynamic international organization.

Sales Coordinator & Administrative Executive at Unicom Infotel Pvt. Ltd. (2024 – Present)

• Coordinate daily sales operations and provide end-to-end administrative support.
• Prepare quotations, purchase orders, invoices, commercial documents, and sales reports.
• Coordinate with customers, vendors, OEMs, and logistics partners to ensure timely project execution.
• Track material dispatches, deliveries, installations, and project completion.
• Maintain accurate documentation and records for ongoing projects.
• Support procurement activities and vendor communication.
• Handle customer inquiries and provide timely resolutions.
• Coordinate installation schedules with internal teams and customers.
• Assist management with operational reporting and documentation.
• Successfully coordinated multiple IT and telecom projects across various customer locations.
• Improved documentation accuracy and ensured timely follow-up of pending purchase orders.
• Maintained excellent coordination between sales, logistics, vendors, and customers.

Business Associate (Backend Operations) at Porter (2022 – 2024)

• Managed backend operational processes and customer support activities.
• Coordinated with internal teams to resolve customer and partner issues.
• Prepared reports and maintained operational records.
• Ensured service quality through timely issue resolution.

Customer Support Executive at Eureka Forbes (2020 – 2022)

• Assisted customers with product and service-related queries.
• Resolved complaints while maintaining high customer satisfaction.
• Coordinated service requests with field teams.
• Maintained customer records and documentation.

Customer Support Executive at Athena BPO (2017 – 2019)

• Managed inbound customer calls and email support.
• Resolved customer inquiries efficiently.
• Maintained service quality and customer satisfaction.
• Updated customer information within internal systems.

Diploma in Computer Science – Keonics Institution (2016)

Secondary School Certificate (SSC) – Jnanadeepa English School, Karnataka (2012)