IT Help Desk Engineer - QuantaNxt Technologies Pvt. Ltd.
(2025-06 - 2026-06)
- Provide onsite desktop and end-user technical support.
- Troubleshoot OS, hardware, and enterprise application issues.
- Support user access, endpoint configuration, and device connectivity.
- Assist infrastructure teams in Azure-based environment support.
- Manage incidents ensuring timely resolution and service availability.
- Coordinate technical escalations with internal teams.
Technical Associate – IT Support - Genpact
(2021-09 - 2025-06)
- Delivered enterprise desktop and EUC support for business users.
- Managed incidents using ServiceNow ensuring SLA compliance.
- Supported laptops, desktops, and mobile devices using AirWatch & Absolute.
- Troubleshot hardware, software, and network connectivity issues.
- Provided printer, scanner, and peripheral device support.
- Maintained IT asset inventory and compliance documentation.
Senior Desktop Support Engineer - XentaQsys Technologies
(2019-12 - 2021-09)
- Provided Level-2 desktop and application support.
- Diagnosed and resolved enterprise hardware and OS issues.
- Managed incident ownership and escalation processes.
- Performed OS installation, upgrades, and system migrations.
- Ensured resolution within defined SLA timelines.
Computer Engineer - Corporate Infoways
(2018-07 - 2019-08)
- Configured desktops, laptops, and user profiles.
- Performed data backup and migration activities.
- Installed MS Office, antivirus, and enterprise applications.
- Supported LAN/WAN connectivity and hardware troubleshooting.
Customer Support Engineer - PC Solutions
(2015-01 - 2017-02)
- Provided enterprise helpdesk and desk-side IT support.
- Supported MS Outlook, Lotus Notes, and collaboration tools.
- Troubleshot Dell desktops/laptops and network printers.
- Managed meeting room and conference setup.
- Delivered onsite and remote technical support.
System Engineer - Team Computers Pvt. Ltd.
(2013-01 - 2013-04)
- Performed Windows OS upgrades from Windows 7 to Windows 8.
- Installed and configured enterprise applications including Lotus Notes.
- Provided desktop configuration and end-user technical support.
- Assisted users with system performance and software troubleshooting.
Desktop Support Engineer - Netconnect Pvt. Ltd.
(2010-09 - 2011-12)
- Managed incidents through Service Desk tools within SLA timelines.
- Performed OS imaging and desktop deployment using Ghost tools.
- Supported DNS, DHCP, Proxy, and network-related issues.
- Installed and configured enterprise applications and operating systems.
