Bhupendra Bais

MBA graduate (Business Analytics) with hands-on, customer-facing experience across B2B account servicing, technical support, and field engagement. Skilled at understanding customer needs and resolving them through clear, consultative communication, reflected in a 94% first-contact resolution rate and 4.6/5 CSAT score. Experienced in coordinating with international customers and multiple stakeholders, backed by strong analytical grounding in market and competitive analysis from MBA coursework.

Eager to bring this customer-relationship foundation into a Business Development or Corporate Sales role.

Customer Support Executive at Teleperformance (2025-09 – 2026-03)

• Resolved customer queries with a 94% first-contact resolution rate and 4.6/5 CSAT across 1,000+ interactions in 6 months, consistently meeting service-level targets
• Cut average handling time by 18% in 2 months by building 10+ troubleshooting guides that the wider team adopted, lifting overall productivity 15–20%
• Handled 3,600+ customer interactions with zero escalations over 3 consecutive months, reflecting strong ownership and composure under pressure
• Supported customers across 5+ countries in a high-volume chat environment, developing the cross-cultural communication skills needed to engage diverse stakeholders

Associate Field Biologist at Rentokil PCI (2023-04 – 2023-05)

• Served as on-site point of contact for 2 national B2B accounts (Mondelez & Parle) across 3+ facilities, coordinating with client representatives to resolve daily operational issues
• Conducted 15+ on-site inspections, identifying risk areas early and contributing to a 30% reduction in incidents through timely corrective action
• Maintained 100% safety and compliance adherence across all client visits, supporting long-term account trust and retention

Rural Agricultural Work Experience at ITM University (2022-07 – 2022-12)

• Engaged 50+ farming households through 30+ field surveys to understand their challenges before recommending suitable practices
• Delivered 5 training sessions addressing farmer concerns and objections, contributing to a 15–20% improvement in adoption of recommended practices
• Worked independently across a wide, geographically dispersed set of communities, adapting communication style to different audiences

MBA in Business Analytics – ITM University (2023-01 – 2025-12)

B.Sc. (Honours) in Agriculture – ITM University (2019-01 – 2023-12)