Bichapogu Suresh
Desktop Support Engineer
Talent
Hyderabad, Hyderabad500 INR/hourMember since August 5, 2025
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About
Hi This is Suresh from Hyderabad. I have 7.5 years of experience in IT as Desktop Support Engineer. Looking for Job in Hyderabad.
Experience
- Provided IT support via inbound calls, tickets (ServiceNow), and chat.
- Onboarded and trained new end users.
- Managed and maintained Windows 10/11 client machines, Outlook, and various applications.
- Handled service requests, software installations, computer setups, and upgrades.
- Installed authorized software on laptops and desktops.
- Worked with legacy hardware (Dell laptops, desktops, MacBooks, Mac Minis).
- Installed antivirus software on all desktops and laptops.
- Troubleshot laptops, desktops, printers, scanners, LAN, and crimping cables.
- Monitored and managed systems to meet employee needs on a daily basis.
- Delivered technical support and customer service via email and Teams chat.
- Installed and troubleshot Windows OS on Dell laptops, desktops, MacBook Pros, and Mac Minis.
- Supported users with Teams, VPN services, Outlook, and printer installations.
- Provided A/V support for 30 conference halls and performed daily checks.
- Managed inventory and processed warranty, replacement requests for laptops, desktops, and MacBooks.
Education
Bachelor of Science from Nagarjuna University
