Pavankumar Kolukula
IT Support Engineer
Talent
Hyderabad, Hyderabad500 INR/hourMember since February 11, 2026
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About
- Microsoft Windows 7/8/10, macOS, Linux (Ubuntu, CentOS, etc.)
- MAC System Support / MAC OS Support
- Mac device management – JMAF / Mosyle / Kandji Support
- Active Directory user & group management
- Asset management and procurement support
- Remote support: MSTSC (RDP), Dame Ware, TeamViewer, SCCM Remote Control
- VPN configuration & troubleshooting
- Ticketing & ITSM tools: ServiceNow, BMC Remedy, Jira
- Endpoint & device management: ManageEngine Desktop Central
- Google Workspace, Office 365, OneLogin, MFA
- Antivirus / Endpoint security (e.g. Cisco AMP)
- Network Support
Experience
- Microsoft Windows 7/8/10, macOS, Linux (Ubuntu, CentOS, etc.)
- MAC System Support / MAC OS Support
- Mac device management – JMAF / Mosyle / Kandji Support
- Active Directory user & group management
- Asset management and procurement support
- Remote support: MSTSC (RDP), Dame Ware, TeamViewer, SCCM Remote Control
- VPN configuration & troubleshooting
- Ticketing & ITSM tools: ServiceNow, BMC Remedy, Jira
- Endpoint & device management: ManageEngine Desktop Central
- Google Workspace, Office 365, OneLogin, MFA
- Antivirus / Endpoint security (e.g. Cisco AMP)
- Network Support
Education
- Provide 2nd level support for internal stakeholders, addressing hardware, software, and OS issues.
- Maintain application systems in operation, diagnosing and resolving production issues.
- Perform root-cause analysis and share findings with management & teams.
- Collaborate with Infrastructure and Service Support teams to escalate complex issues.
- Execute tasks in a change management environment and handle tickets via Jira / ServiceNow.
- Identify recurring problems, propose improvements, and automate repetitive tasks where possible.
- Document standard operating procedures, playbooks, and knowledge-based articles.
