Bidush Dey

A high-impact Technical Operations and QA professional with 3.5 years of experience driving high scale software operations for the multiple major clients of Ubona. Proven expertise in orchestrating complex data workflows, managing Linux-based server infrastructure, and performing comprehensive Functional, Regression, and Smoke testing. Skilled in validating data using SQL and managing defects through Bugzilla/Jira to meet high-level client expectations.

Technical Operations Engineer at UBONA Technologies (2020-02 – 2023-12)

High-impact Technical Operations Engineer managing complex data workflows and Linux-based server infrastructure for major clients

• Defect Management: Diagnosed and resolved ~20 complex system-level issues daily using MySQL and Linux, ensuring minimal service interruption
• System Development: Engineered robust IVR systems utilizing Java Drools to enhance user engagement and service delivery
• Infrastructure: Administered Linux-based servers and developed shell scripts to streamline data processing workflows for major clients like Flipkart
• Data Integrity: Optimized MySQL databases, significantly accelerating query response times and improving overall data reliability

Intern at MetricStream (2019-05 – 2019-12)

Intern focused on SQL validation and web application enhancement

• SQL Validation: Developed complex Oracle SQL and PL/SQL queries and stored procedures to manage and analyze large datasets
• User Experience: Enhanced web application interactivity using JavaScript and collaborated with developers to troubleshoot database performance

Masters in QA Automation – Crio.do

Bachelor of Engineering in Computer Science and Engineering (CSE) – Chitkara University (2020)