IT Support Engineer
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I have extensive experience in managing IT service desk teams and a strong background in using multiple ticketing tools. With hands-on expertise in Microsoft Exchange, Citrix virtual environments, LAN and WAN management, I excel in handling incidents and effectively raising problem tickets. Currently, I am actively pursuing certification as an ISO 27001 Lead Auditor and enhancing my skills in Microsoft Azure (Azure 104).
My diverse skill set and commitment to professional development make me a valuable asset for IT service and cybersecurity initiatives.
Experienced IT Support Engineer with a proven track record in delivering high-quality technical support and managing multiple projects. Skilled in a wide range of IT domains, including Citrix, Intune, Azure, Microsoft Exchange, Mac, and Windows troubleshooting. I am committed to ensuring seamless IT operations and user satisfaction while adhering to the ITIL framework for best practices.
Passionate about solving complex technical challenges and providing efficient solutions to enhance productivity and user experiences. Let's connect to explore opportunities for collaboration and growth in the IT field.
Pursuing ISO27001 and Azure 104
