Bijan Mridha

Electronics & Telecommunication diploma holder with 8+ years of hands-on technical experience spanning field service, security systems, and manufacturing quality inspection. Skilled in troubleshooting, diagnostics, technical documentation, and root cause analysis. Strong track record supporting technical operations and end users in fast-paced, detail-driven environments.

Seeking to apply strong problem-solving, customer-facing, and technical support skills in a Technical Support or Customer Support role.

Field Engineer (Technical Support) - VingCard Assa Abloy Hospitality

(2017-01 - 2020-12)

• Provided on-site technical support for hotel electronic security systems, troubleshooting and resolving issues with room key card and electronic safe lock systems.
• Performed encoding/decoding and configuration of access control hardware, ensuring reliable operation for property staff and guests.
• Executed security patch updates and system diagnostics to maintain data security, minimize downtime, and ensure customer satisfaction.
• Communicated directly with hotel staff to diagnose issues, explain resolutions, and provide technical guidance — building strong client-facing support skills.

Quality Inspector - DMI Draxlmaier Harness Manufacturing - Pune

(2022-01 - 2025-12)

• Diagnosed wiring harness defects through dimensional and visual inspection against CD drawings and technical specifications.
• Applied root cause analysis (RCA) and CAPA methodology to identify and document assembly and testing issues.
• Maintained detailed technical reports and inspection logs in Excel to support traceability and audit readiness.

Firewall Inspector - Marelli Mother-Son Auto Suspension Parts Pvt. Ltd. - Pune

(2021-01 - 2022-12)

• Diagnosed dimensional and functional defects in automotive shock absorber components using precision gauges.
• Verified technical specifications and labeling accuracy, escalating non-conformances per documented procedures.

Diploma - Electronics and Telecommunication Engineering - West Bengal State Council of Technical & Vocational Education & Skill Development Board (2015-01 - 2018-12)

Higher Secondary (10th) - West Bengal Board of Secondary Education (2014-01 - 2014-12)