Bijaya Laxmi
Tpa desk
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About
Results-driven professional with experience in Recruitment, Customer Relationship Management, and Hospital TPA Operations. Skilled in end-to-end recruitment, client handling, insurance coordination, and customer engagement. Strong communication abilities with a proven track record of meeting targets and managing operations efficiently. Seeking a challenging role where I can contribute to organizational growth while enhancing my professional skills.
Experience
TPA Executive (Insurance Desk) at Shivam Hospital (2022-11 – 2025-12)
Handled TPA processing for admitted patients and managed insurance coordination
- Handled TPA processing for admitted patients
- Verified patient insurance details and documentation (Aadhar, TPA cards)
- Submitted pre-authorization forms to insurance companies
- Coordinated approvals (initial and final) for treatment procedures
- Managed patient admission and discharge documentation
- Ensured smooth communication between hospital and insurance providers
Customer Relationship Manager at PNB MetLife, Deoghar (2020-01 – 2022-08)
Managed customer relationships and insurance product sales
- Educated customers about insurance products (MGIP, MGSP, MMTP, MJSP)
- Converted prospects into customers through effective communication and negotiation
- Managed customer database and follow-ups
- Generated leads through referrals and cold calling
- Maintained long-term client relationships
Education
B. Com (Hons.) in Commerce – Christian Eminent College, Indore (2015)
Intermediate in Commerce – Saraswati Vidya Mandir School (2011)
High School in CBSE – The Pentecostal Assembly School (2009)
