Bijaya Laxmi

Results-driven professional with experience in Recruitment, Customer Relationship Management, and Hospital TPA Operations. Skilled in end-to-end recruitment, client handling, insurance coordination, and customer engagement. Strong communication abilities with a proven track record of meeting targets and managing operations efficiently. Seeking a challenging role where I can contribute to organizational growth while enhancing my professional skills.

TPA Executive (Insurance Desk) at Shivam Hospital (2022-11 – 2025-12)

Handled TPA processing for admitted patients and managed insurance coordination

• Handled TPA processing for admitted patients
• Verified patient insurance details and documentation (Aadhar, TPA cards)
• Submitted pre-authorization forms to insurance companies
• Coordinated approvals (initial and final) for treatment procedures
• Managed patient admission and discharge documentation
• Ensured smooth communication between hospital and insurance providers

Customer Relationship Manager at PNB MetLife, Deoghar (2020-01 – 2022-08)

Managed customer relationships and insurance product sales

• Educated customers about insurance products (MGIP, MGSP, MMTP, MJSP)
• Converted prospects into customers through effective communication and negotiation
• Managed customer database and follow-ups
• Generated leads through referrals and cold calling
• Maintained long-term client relationships

B. Com (Hons.) in Commerce – Christian Eminent College, Indore (2015)

Intermediate in Commerce – Saraswati Vidya Mandir School (2011)

High School in CBSE – The Pentecostal Assembly School (2009)