Customer Relation Manager / Executive
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Dedicated and result-driven Customer Relation Manager with extensive multi-industry experience across premier automotive dealerships and telecommunication sectors. Adept in client retention, escalation handling, team reporting, and office administration with a strong background in computer instruction and operations.
Customer Relation Manager at Buildeye Steel Structure Pvt Ltd (2022-01 – Present)
Handled daily administrative operations, customer communication, and internal reporting workflows.
Customer Relation Manager at NCS Hyundai (2021-01 – 2022-12)
Managed dealership customer relationship operations, elevated satisfaction benchmarks, resolved escalated customer issues, and coordinated client feedback systems.
Senior Customer Relation Executive at Apco Honda (2015-01 – 2021-12)
Led customer outreach, handled post-sales follow-ups, optimized service satisfaction ratings, and earned industry recognition for executive excellence.
Customer Relation Executive at Idea (2014-01 – 2015-12)
Managed subscriber queries, delivered core CRM services, and achieved high service quality targets.
Tele Caller at Amana Toyota (2012-01 – 2013-12)
Executed client follow-up campaigns and maintained outbound appointment scheduling datasets.
Tele Caller at Airtel (2011-01 – 2012-12)
Handled outbound tele-calling, client query resolution, and daily reporting.
Computer Teacher at Priyadarshini Digital Library (2010-01 – 2011-12)
Computer Teacher at NTC (2009-01 – 2010-12)
BA in History – Calicut University (2008-01 – 2010-12)
Computer Teacher Training in Computer Science – ITDF (2008-01 – 2009-12)
