Harshada Dewan

Customer Relations Executive with experience in automotive dealership operations, CRM management, CSI improvement, insurance renewals, and post-delivery engagement. Proven ability to handle 40–60 daily customer interactions, resolve complaints within TAT, and support sales operations. Strong focus on retention, compliance, and premium customer experience standards.

Customer Relation Executive - Auto K Suzuki Sales & Services - Margao

(2025-05 - 2026-07)

• Conduct 40–60 daily service reminder and follow-up call to increase workshop inflow.
• Manage Post Service Feedback (PSF) and monitor CSI performance.
• Handle insurance renewals and claim coordination for seamless processing.
• Resolve customer complaints within defined TAT, improving repeat visits.
• Maintain accurate CRM records and digital documentation.
• Support sales team with walk-ins and enquiries during peak hours.

Customer Relation Executive - Goa Hyundai Pvt Ltd - Verna

(2024-07 - 2025-05)

• Managed RTO documentation and vehicle registration compliance.
• Completed delivery documentation and Fastag activation error-free.
• Conducted post-booking and post-delivery follow-ups to improve customer experience.
• Cleared and converted leads from CarWale and Just Dial platforms.
• Maintained structured feedback system to support CSI scores.
• Ensured accurate CRM database and digital docket management.

BCom - Goa University (2018)

BSC. Design. - Design - MAHGU (2023)

Higher Secondary - Goa Board (2015)

High School - Goa Board (2013)