Bikram Mandal
Guest Service Associate (GSA) – Housekeeping
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About
Motivated, energetic, and detail-oriented Hospitality Professional with international and domestic luxury hotel experience. Aiming to excel as a Guest Room Attendant (GRA) by leveraging proven expertise in strict housekeeping protocols, advanced deep-cleaning methodologies, and premium brand-standard room presentations to guarantee absolute guest satisfaction.
Experience
Guest Service Associate (GSA) – Housekeeping - Taj Krishna - Hyderabad, India
(2022 - 2024)
- Maintained elite 5-star hospitality standards for VIP suites and executive guest rooms.
- Executed immaculate daily room make-ups, customized evening turndown services, and meticulous restock of luxury amenities matching brand SOPs.
- Consistently commended for rapid, professional response to direct guest requests and proactive issue identification.
Hospitality Service Professional - Jan Burger - Saudi Arabia
(2019 - 2021)
- Delivered high-volume service in a fast-paced international ecosystem with rigorous multi-cultural communication.
- Enforced strict global hygiene, safety compliance, and organized upkeep of front-of-house areas.
Casual Training – Housekeeping & Floor Operations - ITC Sonar & Park Plaza - Kolkata, India
- Mastered structural mechanics of premium inventory management, systematic floor deep-cleans, and laundry coordination workflows.
Industrial Trainee - Vivanta by Taj - Guwahati, India
- Acquired rigorous base-level training across core administrative hotel verticals with intensive practical exposure to luxury discipline.
Education
Diploma in Hotel Operation (18 Months) - BNG Kolkata
Higher Secondary (12th) - West Bengal Council of Higher Secondary Education (WBCHSE) (2013)
Secondary (10th) - West Bengal Board of Secondary Education (WBBSE) (2010)
