Birsa Lokhande
ORM & Social Listening Executive
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About
Results-driven ORM & Social Listening Executive with a strong background in managing online brand reputation and enhancing customer experience. Skilled in monitoring digital platforms, analyzing sentiment, and responding to customer concerns in real time. Adept at handling high-stake escalations and turning feedback into actionable insights.
Known for excellent communication, problem-solving abilities, and a customer-first approach. Seeking to contribute to a forward-thinking organization by strengthening its digital presence and brand trust
Experience
ORM & Social Listening Executive - Reliance Jio
- Monitoring and analyzing online conversations and brand mentions across social and digital platforms.
- Executed online reputation management (ORM) and social listening strategy for major brands like Jio, Vanatar, and NMACC.
- Delivered insights to internal teams to improve customer experience and campaign effectiveness.
Customer Experience – Hair Coach - Traya Health
(2024-01 - 2024-08)
- Resolved customer concerns related to hair treatment plans and progress.
- Helped clients stay consistent with treatment and reach their hair goals.
- Improved customer retention and satisfaction by offering empathetic and knowledgeable support.
Casting team - Frames Production House Andheri
(2022-05)
Had worked for production house for casting in show called Super Dancer Along with worked in wedding Photography team as an intern for video editing and Assistant
Education
MA - Entertainment and Media Advertisement - Joshi Bedekar College Of Art And commerce (2024)
BA - Multimedia And Mass Communication - KLE College kalamboli (2022)
