Shwetali Chavan
Senior ORM Executive
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About
Continuously track brand mentions, customer interactions, and any emerging issues across social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.). Recognize when a customer inquiry or complaint requires escalation due to its complexity, urgency, or potential to negatively affect the brand. Provide timely and empathetic responses to customers via phone, ensuring a positive and professional tone, even in challenging situations.
Encourage satisfied customers to leave positive reviews, testimonials, or share their experiences on social media to build and enhance the brand's reputation online.
Experience
Senior ORM Executive at ONEASSIST CONSUMER SOLUTIONS PVT LTD (CONSUMER DURABLE INSURANCE)
Continuously track brand mentions, customer interactions, and any emerging issues across social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.). Recognize when a customer inquiry or complaint requires escalation due to its complexity, urgency, or potential to negatively affect the brand. Provide timely and empathetic responses to customers via phone, ensuring a positive and professional tone, even in challenging situations.
Encourage satisfied customers to leave positive reviews, testimonials, or share their experiences on social media to build and enhance the brand's reputation online.
Senior Customer Support Executive (Verification Process) at 3i INFOTECH PVT LTD
Conduct thorough checks on educational qualifications, employment history, references, and personal details. Collect necessary data and documents from educational institution. Maintain detailed records of verification processes and results.
Analyze and verify the authenticity of the provided information. Ensure all verification activities comply with legal and company policies. Handle sensitive information with the highest level of confidentiality and professionalism.
Escalate unresolved issues to higher authorities when necessary.
Content Moderator & Proof reader at ACCENTURE INDIA PVT LTD
Reviewing posts, images, videos, comments, and other types of content submitted by users. Ensuring content adheres to community guidelines, legal standards, and company policies, including checking for offensive language, hate speech, explicit content, or spam. Reviewing content for any grammatical, spelling, or punctuation mistakes.
Ensuring that the text follows the required formatting guidelines and maintains consistency in style (e.g., font, headings, references). Enhancing the flow of the text by correcting awkward sentence constructions or ensuring clarity. Identifying and flagging content that violates rules or is potentially harmful, including content related to violence, harassment, adult material, misinformation, etc.
Contact Centre Advisor at RELIANCE JIO INFOCOM LTD
Proficiently supported users via calls, emails, chat and social media platform. Addressed a spectrum of questions related to telecom services. Ensured clear and comprehensive responses. Handling billing inquiries, troubleshooting technical issues, assisting with service activation or cancellation, and providing information on available plans and promotions. Also assisted as a Floor Support/SME.
Education
– Mumbai University
