Bona Mutum

Collections professional with 9+ years of hands-on experience driving cash recovery, credit control, and delinquency management across US and Canadian markets. Track record of reducing DSO, resolving high-volume disputes, and executing structured collection strategies against aging portfolios — while coordinating closely with Sales, Customer Service, and Finance to protect customer relationships without sacrificing collections performance. Hands-on with SAP, Oracle, and Salesforce for account monitoring, cash application, and collections reporting.

Currently pursuing CMA (Institute of Cost Accountants of India).

Senior Deputy Manager - Stacknity Technologies - New Delhi, IN

(2024-01)

• Lead a team of 14, directing collections and delinquency management across the customer portfolio, prioritizing overdue accounts and executing structured recovery plans
• Monitor AR aging daily, driving dispute resolution and a structured follow-up cadence to consistently bring down overdue receivables and improve DSO performance
• Own cash application and unapplied-cash resolution, ensuring payments are correctly matched and cleared against open invoices
• Prepare collections performance and cash forecast reports used directly in finance leadership's planning decisions

Deputy Manager - Johnson Controls India Pvt. Ltd. - Gurgaon, IN

(2023-10 - 2024-01)

• Led a team of 14, managing collections and delinquent account follow-up, ensuring timely cash inflows and reduced overdue balances
• Built AR aging, bad-debt, and collections-performance dashboards used in management reviews to track recovery progress
• Resolved billing disputes and payment discrepancies in coordination with Sales, Customer Service, and Operations to protect customer relationships while driving collections
• Used SAP, Oracle, and Salesforce to track delinquent accounts and maintain collections data accuracy

O2C Collection Specialist – US/Canada Markets - Dyson Technology India Pvt. Ltd. - Gurgaon, IN

(2022-04 - 2023-10)

• Led a team of 6, owning AR and O2C processes for US/Canada accounts and improving cash application, reconciliation, and cash flow performance
• Executed collection strategies on overdue accounts, reducing delinquency, bad-debt exposure, and DSO
• Investigated and resolved billing disputes and credit-note issues in collaboration with Sales, Customer Service, Finance, and Operations

O2C Senior Analyst – US/Canada Markets - Genpact India Pvt. Ltd. - Gurgaon, IN

(2021-03 - 2022-04)

• Led daily collections, prioritizing delinquent accounts and implementing recovery plans that reduced DSO
• Reviewed financial statements, revenue reports, and cash flow trends to identify process improvement opportunities

O2C Analyst – US Market - Orcapod Consulting Services Pvt. Ltd. - Gurgaon, IN

(2020-03 - 2021-03)

• Led daily collections activity and recovery planning for delinquent accounts using SAP, Oracle, and Salesforce
• Identified process and risk-mitigation opportunities from financial statement and cash flow reviews

O2C Analyst - VFS Global Services Pvt. Ltd. - New Delhi, IN

(2019-01 - 2020-03)

• Prepared AR aging, collections performance, and bad-debt dashboards to support daily and monthly collections decision-making
• Followed up on overdue accounts and coordinated with Finance, Sales, and Customer Service to resolve billing and payment issues

O2C Analyst – US Market - Yuvatrip - New Delhi, IN

(2017-08 - 2019-01)

• Trained and mentored new account executives on collections process and delinquent account handling
• Monitored client payment schedules and balances, following up on overdue amounts and negotiating payment plans to resolve billing discrepancies
• Coordinated with auditors during annual audits and presented account status updates to management

CMA (Inter, 2024 Batch) - Cost Accounting - The Institute of Cost Accountants of India

Post Graduate Diploma - International Business Management - Mewar University (2015)

Bachelor in Business Administration - Financial Management - Pune University (2014)