Chaithra K S

ServiceNow Senior Consultant with 5+ years of IT experience specializing in ServiceNow platform development across ITSM and IRM domains. Expertise in designing and developing scalable solutions using Business Rules, Script Includes, ACLs, Client Scripts, UI Policies, UI Actions, Flow Designer, Service Catalog, REST API integrations, Knowledge Management, and Service Portal widgets. Experienced in workflow automation, policy lifecycle management, reporting and dashboards, and compliance-driven platform enhancements.

Strong hands-on experience delivering end-to-end solutions from design through deployment and production support. ServiceNow Certified System Administrator (CSA) with Flow Designer Micro-Certification and currently pursuing Certified Application Developer (CAD).

Senior Consultant – ServiceNow Developer - Capgemini - Bangalore

(2021-03)

• Develop and maintain ServiceNow solutions supporting ITSM and IRM business processes.
• Design and implement Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs to deliver secure and scalable applications.
• Configure and enhance 10+ Service Catalog Items and Record Producers aligned with business requirements.
• Build and support 15+ REST API integrations with enterprise applications using JSON-based communication.
• Develop and maintain complex Flow Designer automations to streamline approvals and business workflows.
• Create and customize Service Portal widgets and user-facing components to improve usability and business processes.
• Support Knowledge Management and IRM Policy Lifecycle Management through platform customizations and automation.
• Develop reports and dashboards for operational monitoring and compliance reporting.
• Participate in solution design, testing, deployments, production support, and code reviews.

M.Tech - Digital Communication - M.S. Ramaiah Institute of Technology (MSRIT)

B.E - Electronics & Communication Engineering - REVA University