Chaitrali Deshmukh

Banking operations professional with experience in Demat and investment operations at ICICI Bank, with hands-on exposure to KYC verification, AML / Customer Due Diligence, document validation, customer servicing, regulatory compliance, and operational risk controls. Strong capability in managing high-volume customer requests, coordinating with internal stakeholders and depository participants, and resolving investment-related queries within defined TAT. Seeking to leverage banking operations, control awareness, and analytical problem-solving capabilities in an Analyst role.

Deputy Manager - Demat and Investment Operations - ICICI Bank - Bund Garden, Pune

(2025-04 - 2025-08)

Manage end-to-end Demat operations and customer onboarding with focus on compliance and operational excellence.

• Manage end-to-end Demat operations, including dematerialisation, rematerialisation, transmission, and share transfer requests, ensuring adherence to internal procedures and regulatory expectations.
• Perform KYC, PAN, nominee, and supporting document verification to strengthen onboarding quality, compliance adherence, and operational risk management.
• Validate customer records and update operational information accurately to support data integrity and first-time-right processing.
• Coordinate with internal departments and depository participants to resolve processing queries and enable smooth transaction execution.
• Investigate and resolve customer and investment-related queries within defined turnaround times while maintaining service quality.
• Apply a risk-aware approach to daily operations by following banking policies, checking documentation completeness, and escalating exceptions where required.
• Support customer-centric banking services through clear communication, timely query handling, and consistent follow-through.

Bachelor of Science - B.Sc. - MES Abasaheb Garware College, Pune (2019 - 2022)

Post Graduation Diploma - Banking - Manipal University, Bangalore