Chalapathy Rao

Dynamic and results-oriented Collections Manager with over 13.6 years of experience in collections, credit management, Cash application and Master data optimizing Order-to-Cash (OTC) processes. Expert in SAP S4

Hana implementations, streamlining AR functional operations, and driving measurable improvements in Days

Sales Outstanding (DSO). Proven ability to lead cross-functional teams, enhance collection efficiency, and implement strategic initiatives to improve cash flow and minimize risk. Extensive expertise in the full lifecycle of shipping and logistics finance operations.

Designed and implemented credit and collections policies in collaboration with C-suite executives and Senior leaders, reducing overdue receivables and aligning with business objectives.

Led a geographically dispersed team, ensuring consistent achievement of KPIs through effective management and monitoring.

Built trust-based relationships as the primary liaison with key customer stakeholders, improving payment timelines and minimizing disputes.

Resolved escalated customer issues with finance and sales teams, driving a 31% improvement in customer satisfaction metrics.

Expert in AR ledger reconciliation, ensuring timely overdue reduction, risk mitigation, and consistent KPI achievement.

Automated credit checks within SAP S4 Hana, reducing bad debt exposure by 27% and improving operational efficiency.

Optimized AR workflows, achieving a 10% increase in process efficiency and faster reconciliation cycles.

Developed and maintained SAC reports, enabling data-driven decisions and accurate KPI tracking for collections.

Masters in Business Administration (System Management) completed in December 2013.