Nasru Deen

A competent professional with 10 years of experience in US Healthcare of which 8 years' experience in AGS health and 2 years in Coronis Ajuba as Team Leader and 3 Month as Supervisor in WWS. Exposure in Demographics, Charges and Insurance Verification and taking care of the Frond End Rejection and Claim rejection process, Clearing house and Details Manage a team size of 30+ Executives and ensure that all key metrics of performance as per the Client SLA are met and exceeded. Mentoring and monitoring the performance of teams to ensure efficiency in process operations and meeting of individual and group targets.

Participating in operations of the delivery unit, ensuring daily service levels, operational targets and quality targets are achieved.

Process

Stabilization and ensuring continuous improvement in service levels by benchmarking against best levels of performance. Documentation of outcomes and processes. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

Handling Parallon Billing

Edits project as (MUE Edits, CPT and HCPCS) code and find out the solution to resolve these edits. Basics of Posting the Claims. An enterprising leader with the ability to motivate personnel towards achieving organizational objectives and adhering to industry best practices.

Supervisor (Payment Posting) - Wonder Worth Solutions - Vellore

(2026-02 - 2026-05)

Team Leader AR (Medical Billing) - Coronis Ajuba Solutions - Chennai

(2023-09 - 2025-09)

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
• Developed team members' skills through targeted coaching sessions, resulting in improved individual performance and Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
• Framing work direction and planning for the associates after through assessment of their capabilities
• Preparing and presenting various monthly reports pertaining to process and productivity
• Managing deliverables to the clients in a promptly
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers
• Managed conflict resolution among team members, fostering a positive and collaborative work environment
• Established open and professional relationships with team members to achieve quick resolutions for various issues
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members
• Motivated team members to surpass their targets, recognizing and rewarding their achievements

Team leader AR (Edits Frontend and Claim rejection process) - AGS Health Private Ltd. - Vellore

(2015-08 - 2023-08)

• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level
• Handling on-boarding calls for enhancing the service delivery

B.Sc - Computer Science - Thiruvalluvar University (2015-01)