Chamodi Galle Arachchi

Accomplished Guest Relations/Services professional with 9+ years of progressive experience in the hospitality industry, recognized for elevating guest satisfaction and strengthening brand loyalty. Skilled in leading and motivating multicultural teams to deliver personalized service and exceed performance targets. Proven track record of implementing guest service initiatives that improved online ratings and increased repeat business.

Adept at resolving complex guest concerns with professionalism, fostering positive relationships, and enhancing overall guest experience. Fluent in English and German, with strong cross-cultural communication skills. Holds a Diploma in Hospitality Management and Human Resources Management.

Island Host-German Speaking at Tui Blu Olhuveli Romance-Sun Siyam Maldives (2025-01 – Present)

In addition to the assigned designation tasks, take responsibility of the Front office and Guest service team in the absence of the Guest-services Manager.

• Conduct daily briefing
• Duty roster for next day
• Arrival room allocation and Island Host allocation
• Departure letters and room moves on Opera
• Leading and guiding the team at all times
• Attending complains and special care guests
• Evening rounds to ensure the guests' wellbeing
• Focus on upselling [Meal plan, Room upsell, Special Events: Food and beverage upsells]
• Achieving set monthly and yearly KPI targets
• Positive Guest Feedback and TripAdvisor score

Guest Services Supervisor at Vilamendhoo Resort and Spa, Maldives (2023-01 – 2025-12)

• Review daily arrival lists to anticipate guest preferences, dietary requirements, and purpose of visit, ensuring highly personalized service.
• Recognize and engage with repeat guests to deliver tailored experiences and foster loyalty.
• Coordinate seaplane and boat transfer schedules to ensure smooth daily operations.
• Facilitate seamless check-in procedures while clearly communicating resort facilities and services.
• Maintain consistent guest engagement and courtesy throughout their stay to ensure a memorable holiday experience.
• Address and resolve guest complaints promptly with effective solutions, maintaining high satisfaction levels.
• Prepare and manage invitations, amenity cards, and arrangements for management cocktails and guest celebrations.
• Recommend and promote special offers/packages to enhance guest experiences during milestone celebrations.
• Oversee smooth and pleasant check-out processes, leaving guests with positive final impressions.

Guest Relations Officer at Pullman Maamutaa Resort & Spa, Maldives (2022-01 – 2023-12)

Guest Relations Agent at Mercure Kooddoo Resorts & Spa, Maldives (2021-01 – 2022-12)

Guest Relations Officer at Taj Coral Reef Resorts and Spa, Maldives (2020-01 – 2021-12)

Guest Relations Officer at Taj Bentota Resort & Spa, Sri Lanka (2018-01 – 2020-12)

Guest Relations Assistant at Taj Bentota Resort & Spa, Sri Lanka (2017-01 – 2018-12)

Diploma in Hospitality Management

Certification in HR Management