Chanci Malik

IT Support & Customer Support Professional with experience in handling inbound customer queries, ticketing workflows, issue resolution, and operational support at Binary Semantics. Strong communication and problem-solving skills with interest in L1/L2 Technical Support and Application Support roles in IT/SaaS environments.

Trainee – IT Sales - Binary Semantics Pvt. Ltd. - Gurugram, Haryana

(2025-01 - 2026-05)

• Handled inbound customer queries in a structured corporate environment
• Assisted customers with issue resolution and query handling
• Gained exposure to CRM tools and ticketing workflows
• Supported operational and customer support processes
• Developed communication and problem-solving skills in a fast-paced environment

B.Tech - Computer Science & Engineering - Chitkara University, Rajpura (2020 - 2024)

Class XII - St. Francis Xavier School, Hisar (2019 - 2020)

Class X - St. Francis Xavier School, Hisar (2017 - 2018)