Chandan Kumar

Results-driven Store Manager with over 8 years and of experience in the retail industry. Demonstrated success in managing end-to-end store operations, leading high-performing teams, and consistently achieving sales and profitability targets. Strong expertise in inventory management, customer service excellence, staff training and development, and visual merchandising.

Known for driving business growth through effective leadership, operational efficiency, and a strong focus on delivering superior customer experiences.

Store Managers - Go Colours

(2024-12)

• Currently working as a Store Manager at Go Colours, handling overall store operations and performance.
• Driving sales growth by achieving daily, weekly, and monthly targets.
• Monitoring and maintaining key retail KPIs such as UPT, ATV, and conversion rate.
• Leading, training, and motivating the team to deliver excellent customer service.
• Ensuring visual merchandising standards, stock availability, and smooth store functioning.

Department Manager - Baazar Kolkata

(2022-11 - 2024-12)

• Conducted daily floor walks to ensure store readiness, cleanliness, and product availability.
• Monitored stock levels in the department and coordinated timely replenishment to avoid shortages.
• Compared current sales data with last week's and last year's performance to evaluate progress and trends.
• Maintained detailed records of department achievements and sales goals to support strategic planning.
• Ensured smooth departmental operations and contributed to overall store success through data-driven decision-making.
• Analyzed daily, weekly, and yearly sales performance to track achievements and identify growth opportunities.

Team leader - Shoppers Stop

(2019-07 - 2022-10)

• Started career as a Customer Care Associate, consistently delivering high sales performance.
• Earned multiple recognitions, including Best Customer Care Associate and Best Grooming awards.
• Promoted to Team Leader after successfully clearing the internal examination.
• Led customer service operations, resolving queries related to exchanges, size issues, and product concerns, ensuring a seamless shopping experience.
• Built strong customer relationships and contributed to overall store performance through excellent service and problem-solving skills.

Coustomer Care Associate - Reliance Retail

(2017-08 - 2019-07)

• Started career with Reliance Retail as a Customer Care Associate, gaining experience in sales, customer dealing, and product knowledge.
• Handled floor operations and delivered quality customer service to achieve sales targets.
• Managed backend operations, including stock inward & outward activities.
• Worked on inventory processes such as IST and GRDC, ensuring accurate stock control.

M.A - International Relationships - Ranchi University, Ranchi (2023)

B.A - Political science - B.B.M.K University Dhanbad (2020)

I.A - B.V.U Hazaribagh (2017)

Matriculation - Jharkhand Accademic Council Ranchi (2011)