Chandan Singh

Salesforce Developer with 7+ years of experience in building scalable applications using Apex, LWC, and integrations. Skilled in automation, data modeling, and improving business processes. Strong experience in REST APIs, security model, and performance optimization.

Senior Salesforce Developer at Swisstech Infra and Consulting Pvt Ltd (2024-12 – Present)

• Designed and developed enterprise Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, SOQL, SOSL, and Flows.
• Built Service Cloud solutions including Case Management, Omni-Channel, Assignment Rules, Escalation Rules, Queues, Email-to-Case, and Service Console customization.
• Developed Agentforce AI Agents to automate customer support workflows, case routing, knowledge search, and service request handling.
• Configured Agent Actions, Prompt Templates, Topics, Instructions, and Apex Actions to deliver AI-powered conversational experiences.
• Integrated Salesforce with external systems using REST APIs, Bulk API, Apex Callouts, OAuth 2.0, Named Credentials, Platform Events, and Streaming APIs.
• Developed reusable Apex Classes, Apex Triggers, Batch Apex, Queueable Apex, Future Methods, and Scheduled Apex for scalable business processes.
• Implemented Salesforce security using Profiles, Permission Sets, Roles, Sharing Rules, OWD, and Field-Level Security.
• Created Custom Objects, Validation Rules, Formula Fields, Approval Processes, Email Templates, Reports, and Dashboards.
• Worked with Git, Salesforce DX (SFDX), VS Code, AutoRABIT CI/CD pipelines, and deployment strategies.
• Participated in Agile/SAFe ceremonies including story grooming, sprint planning, code reviews, production support, and mentoring junior developers.
• Optimized Apex code, SOQL queries, and Lightning components resulting in improved application performance and reduced response time.

Salesforce Developer at Teqfocus Solutions Pvt Ltd (2024-02 – 2024-12)

• Developed recruitment management system using LWC, Apex, SOQL, and Salesforce Flows.
• Implemented integrations with external job portals and email notification systems using REST APIs.
• Built Apex REST services and integrated third-party applications using OAuth 2.0 and Named Credentials.
• Implemented security architecture using OWD, Profiles, Permission Sets, Role Hierarchy, and Sharing Rules.
• Automated business processes using Record-Triggered Flows, Approval Processes, and Process Builder.
• Improved recruitment process efficiency by 40% through automation and centralized workflow management.

Salesforce Developer at Mindtree Ltd (2021-05 – 2024-01)

• Developed scalable Salesforce applications using Apex, LWC, Visualforce, Aura Components, SOQL, SOSL, and Custom Metadata.
• Designed and implemented REST APIs, SOAP APIs, Bulk APIs, and Platform Event integrations with enterprise applications.
• Integrated Salesforce with Kafka event streams and middleware for real-time synchronization.
• Built asynchronous solutions using Batch Apex, Queueable Apex, Future Methods, and Scheduled Apex.
• Performed large-scale data migration using Data Loader and Bulk API.
• Implemented CI/CD using Git, Salesforce DX (SFDX), AutoRABIT, Jenkins, and VS Code.
• Worked closely with Solution Architects during solution design, code reviews, and performance optimization.
• Collaborated with Product Owners, QA teams, Security teams, and Business Analysts following Agile and SAFe methodologies.

Salesforce Developer at Argus Systems Pvt Ltd (2018-06 – 2021-04)

• Developed Salesforce integrations using REST APIs, SOAP APIs, and Apex Callouts.
• Built Apex classes, Triggers, Visualforce pages, and reusable business logic components.
• Integrated external Java/Spring Boot applications with Salesforce for business process automation.
• Implemented data synchronization between Salesforce and relational databases using APIs and middleware tools.
• Used SOQL, SOSL, Validation Rules, and Workflow automation to optimize business operations.
• Delivered multiple automation and integration solutions for enterprise business processes.

Master of Computer Applications (MCA) – Galgotias University, Uttar Pradesh (2015-08 – 2018-06)

Bachelor of Computer Applications (BCA) – Magadh University, Gaya (2011-06 – 2014-08)