SR. CUSTOMER SUPPORT EXECUTIVE
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Motivated and customer-focused professional with experience in sales, customer support, and repayment management. Skilled in customer handling, communication, upselling, and problem-solving. Seeking an opportunity to utilize my skills and contribute to organizational growth while enhancing my professional career.
SR. CUSTOMER SUPPORT EXECUTIVE - KocharTech Ltd, Samsung Process
(2023-09 - 2024-06)
Product Expert | Samsung (8 Months)– Assisted customers with product selection by explaining features and specifications while driving sales through upselling and cross-selling.
SENIOR CUSTOMER SUPPORT EXECUTIVE - Startek, Airtel Process
(2024-07 - 2025-09)
Customer Support Associate | Airtel(13 Months)– Handled customer support for Broadband, AirFiber, DTH, Postpaid, and Prepaid services, including issue resolution, plan assistance, and service upgrades.
SENIOR REPAYMENT EXECUTIVE - Samavesh Private Limited, CRED Process
(2025-11 - present)
Senior Repayment Executive | FinTech Industry(7Months) – Managed EMI collection and repayment follow-ups, converted non-paying customers into paying customers through effective communication, negotiation, and rebuttal handling.
High School - CBSE (2018-06)
Intermediate - NIOS (2020)
Bachelor of Arts (B.A.G) - IGNOU (2024)
