Sr. Customer Support Engineer
To work in organization with a challenging job where I can enhance my skills and can work for the development of the organization and uplift of the seif and the Nation.
Sr. Customer Support Engineer - M Intergraph Systems Pvt. Ltd. - 24Seven H.O
(2019-12 - 2020-07)
Give remotely IT Support to all 24Seven's stores related to infra, application etc. Work on ERP for batch update, product MRP update, unlocked ID and other work. POS Support for billing, bill reprint, offer, ID creation, errors and other issue related to POS Machine.
Time to Time patches updation for pos and give training to user. Give Support to all types internal Applications and mobile app etc. Create new POS system and make that ready to use as per requirement.
Compile & Monitor all type reports from ERP and POS Application and provide to concern if needed. Monitor and rectify all type issues like Shift Start & Shift end , offers, Day open & close and other Applications bugs. And help to end user over the call or video call as per requirement.
If problem found related to hardware at store end then Assign engineer for store visit and take follow-ups on issue until issue not resolved and guide to end user also. Create full day report on daily basis for further use.
Technical Support Engineer - Lifestyle International Pvt Ltd. Landmark Group
(2016-06 - 2018-01)
Give support to POS (billing system) system and take care of all infra (device) like billing system (POS), server, desktop, firewall, printer, access point, Sen somatic and PDT, Camera & DVR and all network devices like switch, router at store level. And solve day to day issue of user's regarding internal supporting application like SIM CRM POS V.14 application (for billing) STYLUS mob application, Wooger mob Application BI RMS back office, fission cloud Outlook, IBM Note etc. Responsible for Running and future offers on item ...and blocked or unblocked credit note and provide lost and damage credit note at proper investigation and with required approval to the concern department.
Do updation and changes in infra and running POS application as per business need. Provide time to time training to store team for batter understand and awareness them about changes and new updation in running applications, new launch application and for new technology in internal IT environment. Update all asset in proper format (GLPI) for budget and audit purpose.
Resolved IT related issue according to logged ticket in IT helpdesk... Give IT support to other stores also via remotely or physically as per
System Administrator - Sofcon India Pvt Ltd
(2015-04 - 2016-06)
Install Workstation with the required application for an Employee and aware them about internal application and SOP. Take care and give support of all infra like desktop, laptop, printer, camera DVR for all Delhi NCR Sofcon branches. Installation and trouble shoot of OS and all infra related issue. Maintained all asset detail in proper format for audit purpose. Give support all internal software like PLC SCADA, coral draw, RS 32, Auto Cad etc....
IT coordinator/operation - India can Education Pvt Ltd
(2011-11 - 2015-02)
Responsible for all operation work and some IT part. Configure and resolve SAP and SAS application related Issue. Responsible for no error occur during class related to application, connectivity or infra etc. Create and configure LAN WAN connection in internal environment. Responsible of DVR CAM installation and troubleshooting. Installation and troubleshoot of OS.
Pc engineer - Pranet info soft Pvt Ltd
(2010-03 - 2010-12)
BCA - Computer Applications - C.C.S University Meerut
12th - U.P. Board
10th - U.P. Board
