Chandini Senapathi

Production Support / Site Reliability Engineer with 4+ years of experience supporting enterprise applications in production environments, ensuring operational stability and timely resolution of incidents. Experienced in end-to-end incident and service request management, production monitoring, troubleshooting backend and middleware applications, and API health validation. Skilled in Splunk, ServiceNow, Jira, Postman, and SOAP UI, with strong collaboration across DevOps, development, backend, SAP, and cross-functional teams.

SRE / Software Engineer - Concentrix Cataylst - Remote

(2022-03)

Working in a T-Mobile project as a site reliability engineer -

• Provided support for both backend and middleware applications, continuously performing regular health checks and monitoring Splunk dashboards to prevent production issues proactively.
• Monitored and analyzed non-production issues in Jira originating from testing environments, front-end teams, or backend platforms, and routing them to the correct engineering groups for resolution.
• Created, managed, and prioritized production service requests and major technical incidents within Service now, following up on their life cycle from opening through closure.
• Collaborated closely with DevOps, development, and cross-functional teams during deployments and system maintenance activities, monitored dashboards to validate API health, and promptly reported any failures or unusual observations during bridge calls.
• Coordinated on major incident bridge calls to provide clear status updates to external business partners, and participate in testing calls to validate application performance.
• Monitored digital and web orders, troubleshot backend order failures using the Retry UI, coordinated with DevOps and backend teams for order reprocessing, and collaborated with SAP teams to resolve delivery block issues, ensuring smooth order processing.
• Tools used - Splunk, Service now, Jira, Postman, SOAP UI, DPOS(Digital order processing order status) and CMOS(check my order status) tools utilized in digital orders,Deep.io, MobaX-term, GEMS (Graphical tool for Tibco EMS), PuTTY.

B.Tech - CSE - Gitam Deemed to be University (2018 - 2022)

Intermediate - MPC - Bhashyam IIT Junior College (2016 - 2018)

SSC - Bhashyam Public School (2015 - 2016)