Shashanki Mathur

A highly organized and detail-oriented professional with over a decade of diverse experience spanning CRM Management, IT Sales Support, and Operational Administration. Proven track record of managing full-cycle client onboarding, database compliance, and cross-functional coordination. Adept at leveraging CRM platforms and advanced data tools to deliver cost-effective and timely business results.

CRM & Support Manager - Maxpine Realtech Private Ltd.

(2022-10)

• Client Onboarding & Compliance: Verified complex property booking forms and completed rigorous KYC compliance checks for incoming buyers.
• Lifecycle Communication: Managed early-stage client relations by delivering welcome emails and processing official receipts across critical 5%, 10%, and 30% financial milestones.
• Financial Oversight & Escrow: Monitored delinquent accounts, drafted standard/F&F demand letters, and managed system-wide booking cancellations.
• Pipeline Closure: Executed final legal registries, cleared mature accounts via No Dues Certificates (NDC), and coordinated site move-ins via Site NOCs.
• Data & Retention: Maintained daily excel payment logs, compiled monthly MIS data, and executed post-possession referral campaigns.

IT Sales & Support Manager - Expo Machines Tools Private Ltd.

(2021-06 - 2022-09)

• Managed IT sales pipelines, tech support inquiries, and client engagement systems.
• Maintained critical technical client data to ensure zero friction between lead generation and backend operations (Role ended due to IT department outsourcing).

Sales Executive - Wallart Pvt. Ltd.

(2018-08 - 2020-11)

• Drove business-to-consumer sales, handled customer queries, and managed order documentation (Role ended due to COVID-19 office shutdown).

Front Office & Data Entry Operator - Sourush Trading Company

(2009-11 - 2013-03)

• Managed daily administrative data inputs, corporate correspondence, and front-desk client relations.

Operations Executive - Administration & Facility Management

(2007-07 - 2009-10)

Freelance/Contract

• Supervised transport management, safety regulations, inventory control, cash collections, and customer/parent handling systems.

Bachelor of Commerce - B. Com (2013)

Class 12th - Higher Secondary (2007)

Class 10th - Secondary School (2005)