Shashanki Mathur
Immediate Joiner (Notice Period: 10 Days)
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About
A highly organized and detail-oriented professional with over a decade of diverse experience spanning CRM Management, IT Sales Support, and Operational Administration. Proven track record of managing full-cycle client onboarding, database compliance, and cross-functional coordination. Adept at leveraging CRM platforms and advanced data tools to deliver cost-effective and timely business results.
Experience
CRM & Support Manager - Maxpine Realtech Private Ltd.
(2022-10)
- Client Onboarding & Compliance: Verified complex property booking forms and completed rigorous KYC compliance checks for incoming buyers.
- Lifecycle Communication: Managed early-stage client relations by delivering welcome emails and processing official receipts across critical 5%, 10%, and 30% financial milestones.
- Financial Oversight & Escrow: Monitored delinquent accounts, drafted standard/F&F demand letters, and managed system-wide booking cancellations.
- Pipeline Closure: Executed final legal registries, cleared mature accounts via No Dues Certificates (NDC), and coordinated site move-ins via Site NOCs.
- Data & Retention: Maintained daily excel payment logs, compiled monthly MIS data, and executed post-possession referral campaigns.
IT Sales & Support Manager - Expo Machines Tools Private Ltd.
(2021-06 - 2022-09)
- Managed IT sales pipelines, tech support inquiries, and client engagement systems.
- Maintained critical technical client data to ensure zero friction between lead generation and backend operations (Role ended due to IT department outsourcing).
Sales Executive - Wallart Pvt. Ltd.
(2018-08 - 2020-11)
- Drove business-to-consumer sales, handled customer queries, and managed order documentation (Role ended due to COVID-19 office shutdown).
Front Office & Data Entry Operator - Sourush Trading Company
(2009-11 - 2013-03)
- Managed daily administrative data inputs, corporate correspondence, and front-desk client relations.
Operations Executive - Administration & Facility Management
(2007-07 - 2009-10)
Freelance/Contract
- Supervised transport management, safety regulations, inventory control, cash collections, and customer/parent handling systems.
Education
Bachelor of Commerce - B. Com (2013)
Class 12th - Higher Secondary (2007)
Class 10th - Secondary School (2005)
