Chandni Dhawan

Dynamic and detail-oriented Administration & Front Office Professional with solid experience in centre operations, client relationship management, and corporate recruitment. Proven track record in serving as the key operational liaison between onsite stakeholders (parents/university staff) and corporate Head Office management. Skilled in handling multi-stakeholder communication, administrative reporting, compliance, and attendance tracking to drive smooth daily workflows.

Centre Head - The Banyan Day Care (Ashoka University Campus) - Ashoka University Campus

(2024-10 - 2025-06)

• Served as the primary single point of contact (SPOC) between parents on campus and The Banyan Head Office management.
• Managed client communication, addressed parent queries and feedback, and ensured seamless escalation resolution with corporate leadership.
• Handled daily front office operations, visitor management, documentation, attendance tracking, and periodic reporting to Head Office.
• Coordinated operational compliance and day-to-day coordination to ensure high quality service delivery as a third-party vendor at Ashoka University.

Senior Recruiter - Human Resources Consultancy

(2011-12 - 2017-09)

• Executed end-to-end recruitment pipelines across varied operational and corporate domains.
• Utilized job boards and professional databases to source, screen, and shortlist potential candidates against client requirements.
• Facilitated multi-stage interview scheduling, briefing candidates, and collecting post-interview feedback.
• Maintained accurate recruitment logs, compliance documentation, and candidate onboarding workflows.

Bachelor of Commerce - B.Com - Delhi University (DU) (2011)

Senior Secondary - Class XII - CBSE Board (2008)

Secondary School - Class X - CBSE Board (2005)