Senior Estate Manager - Bhartiya Skill Development University - Jaipur
(2023-01)
- Head facility operations encompassing both soft services and hard services for the university campus.
- Lead the facility management school and serve as Visiting Professor of Practice and Officiating Dean for facility management graduation courses based on the Swiss dual system.
- Completed specialized training from SFB Switzerland in facility skills and train-the-trainer programs.
- Manage administrative functions including security management, transportation systems, and student accommodation facilities.
Manager Operations - Quess Corp Ltd. - Jaipur Region
(2018-10 - 2022-12)
- Managed Rajasthan region operations for Manipal Education, Manipal Hospital Jaipur, and additional business units.
- Oversaw Manipal University campus and hostel facilities encompassing 3000+ student rooms with a workforce of 1500+ personnel.
- Directed estate management for 200-acre university properties in Jaipur and multiple satellite sites including Apollo Spectra, NWR Hospital, and BITS Pilani.
- Handled comprehensive vendor management, logistics coordination, and campus security management.
Estate Manager / House Manager - Gateway Technolabs Pvt. Ltd. - Gujarat & Rajasthan
(2016-12 - 2018-06)
- Managed all company properties across Gujarat and Rajasthan, including 300-acre farming operations in Rajasthan.
- Coordinated corporate travel arrangements including transportation and accommodation bookings.
- Oversaw Food & Beverage operations for company events, regular functions, and CEO residence requirements.
- Developed and executed spring-cleaning, deep cleaning, and seasonal maintenance plans in coordination with facility management contractors.
- Managed property budgets and petty cash accounts, maintaining expenses within allocated limits while accounting for consumables, inventory, and domestic staff payroll.
- Ensured all amenities met high-class industry standards through comprehensive property management services.
- Maintained all equipment through timely AMC renewals and coordinated electrical and plumbing services for occupant comfort.
Operations & Housekeeping Manager - HRH Group of Hotels - Udaipur
(2014-05 - 2016-12)
- Managed housekeeping and operations for Shivniwas Palace (The Grand Heritage Hotel) and ShambuNiwas Palace (The Royal Residence).
- Oversaw complete operations of royal family residences to ensure optimal comfort and service standards.
Operations Manager - World Trade Park Ltd. - Jaipur
(2013-04 - 2014-05)
- Managed housekeeping and facility operations for World Trade Park, overseeing 1.5 million square feet across nine floors.
- Led a workforce of 120 personnel to maintain facility standards and operational efficiency.
- Joined the pre-opening team and successfully transitioned the property to full operational status.
Assistant Manager - Operations - Mahindra Holidays & Resorts India Limited - Jaipur
(2008-07 - 2013-04)
- Managed North India operations for Mahindra Homestays, overseeing product implementation and quality audits.
- Directed home stay affiliation processes, website functionality implementation, and central reservations system setup.
- Developed and implemented Standard Operating Procedures for various operational functions.
- Maintained comprehensive documentation of home stay details and quality standards.
- Controlled operating costs while ensuring smooth reservation system operations.
- Negotiated pricing structures, commission charges, and commercial agreements for home stay affiliations.
- Established and enforced quality standards across all affiliated properties.
- Ensured consistent housekeeping service levels met company standards through regular inspections.
- Conducted property surveys, evaluations, and training sessions for home stay owners and their teams.
Senior Executive Housekeeping - Pride Hospitality Pvt. Ltd. (Jaipur Pride Project) - Jaipur
(2005-09 - 2008-07)
- Led, trained, and developed housekeeping teams to maintain highest service standards for Jaipur Pride Project.
- Managed complete operations of the home stay project under Clarks Group of Hotels.
- Conducted property surveys and room evaluations to ensure quality standards.
- Maximized cost control through optimal scheduling and equipment maintenance programs.
- Prepared monthly departmental inventory and expense reports.
- Implemented Continuous Service Improvement Process (CSIP) to enhance guest satisfaction.
- Established efficient ordering and stock control systems for housekeeping supplies.
- Conducted daily property inspections and organized training sessions for home owners and housekeeping staff.
Executive Housekeeper - Hotel Ritz Plaza (Sarover Park Plaza Group) - Amritsar
(2004-04 - 2005-08)
- Managed complete housekeeping department operations for the hotel property.
Assistant Housekeeper - Hotel K.K. Royal Days (Days Inn Group) - Jaipur
(2002-03 - 2004-03)
- Joined during project stage and collaborated with team to transition property to operational status.
- Established and set up complete housekeeping department from inception.
Housekeeping Supervisor - Hotel Holiday Inn Agra (Intercontinental Group) - Agra
(1998-10 - 2002-01)
- Joined during project stage and worked with team to launch property operations.
- Established and set up housekeeping department systems and procedures.
Housekeeping Supervisor - Hotel Amar - Agra
(1997-08 - 1998-09)
- Managed housekeeping supervision duties for the hotel property.
