Technology Standardization, Knowledge Management
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I am responsible for working with the entire IT staff to ensure that end users are receiving appropriate assistance. My position is responsible for collaborating with IT developers, analysts, management, and Subject Matter Experts to produce/create top quality and clear documentation. Ability to use and understand a variety of IT Service and Support knowledge sources and create standard operating procedures and reference materials as required.
Strong writing skills and experience using a variety of documentation.
9.5 years of extensive experience in Technology Standardization, Knowledge Management and SAP.
Master's in Business Administration.
