FTTH HOME CONNECT MASTER SUPERVISOR (SALES & SERVICE) - Reliance Jio - Jaipur
(2026-01)
Supervise and manage the sales and service operations for home broadband, fiber, and telecom connectivity products.
- Lead, train, and motivate a team of field sales executives and service technicians to achieve monthly targets.
- Ensure timely installation, activation, and after-sales service of home connection products (FTTH, broadband, IPTV, etc.).
- Monitor daily sales performance, track KPIs, and prepare reports for management review.
- Drive customer acquisition through field activities, lead generation, and local area marketing.
- Handle customer escalations and ensure quick resolution to maintain high customer satisfaction.
- Coordinate with backend teams, technical support, and network teams for smooth service delivery.
- Maintain quality standards in installation and service processes as per company guidelines.
- Identify market opportunities and implement strategies to increase sales in assigned territory.
- Conduct regular team meetings, training sessions, and performance evaluations.
- Ensure proper documentation, KYC compliance, and CRM updates for all customer transactions.
- Manage inventory of routers, cables, and other telecom equipment required for installations.
- Improve retention by ensuring excellent after-sales support and minimizing churn.
FTTH Engineer - Service Operations - Bharti Airtel Ltd - Faridabad, Delhi/NCR
(2023-01 - 2025-12)
Lead the implementation of FTTH projects in urban and semi-urban areas, covering more than 10,000 households.
- Perform OLT/ONT configuration and provisioning for high-speed internet and IPTV services.
- Conduct fiber splicing, termination, and testing using OTDR and LSPM tools.
- Supervise and coordinate with subcontractors for timely and quality fiber laying and installation work.
- Resolve customer complaints related to fiber breaks, signal loss, and equipment failure within SLA timelines.
- Maintain documentation including route maps, as-built diagrams, and asset registers.
FTTH Supervisor & Service Engineer - Reliance Jio Fiber Faridabad - Faridabad
(2019-01 - 2023-12)
Executed FTTH connections for residential and enterprise customers, ensuring high-speed service delivery.
- Conducted site surveys, routed fiber layouts, and maintained as-built documentation.
- Performed preventive maintenance and ensured service quality benchmarks were met.
- Assisted in configuring and testing OLT and ONT devices.
- Trained junior technicians on splicing, safety, and customer communication.
Field Sales Executive - Paytm
(2016-01 - 2017-12)
Acquired and onboarded 100+ merchants to digital payment platforms (QR, POS, Soundbox, etc.).
- Demonstrated and explained Paytm services to shop owners and resolved on-spot queries.
- Managed daily field visits to ensure coverage and conversion in assigned territory.
- Achieved monthly sales targets and consistently ranked among top performers.
- Built long-term relationships with merchants to encourage repeat business and referrals.
Assistant Manager - Logistic Courier
(2015-01 - 2016-12)
Supervise day-to-day courier operations across multiple zones, ensuring timely pickups and deliveries.
- Manage and mentor a team of delivery personnel, hub executives, and dispatch coordinators.
- Coordinate with vendors, transporters, and warehouse staff to maintain seamless logistics flow.
- Analyze delivery routes to improve efficiency and reduce operational costs by 15–20%.
- Monitor delivery SLAs and implement corrective actions to minimize delays.
- Prepare daily, weekly, and monthly MIS reports for senior management review.
- Ensure compliance with safety standards and regulatory policies for logistics handling.
